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About Business Solutions
Service and Support
Our people are our greatest resource. Our staff is field-experienced, trained in support of Canon business imaging solutions, and equipped with the latest technologies and efficient systems to successfully configure and support your Canon implementation. We use the latest technologies in support of our service partners, so whether we’re in the field, on the phone, or remotely connected, we ready to deliver a timely solution.
SERVICE & SUPPORT OFFERINGS
Canon Smart Services
Designed to help service Canon equipment throughout the device management cycle, these services allow technicians to respond to issues quickly, and deliver a high level of device performance, while saving time. Smart Services allow for many processes to be automated so that you can devote your resources to more strategic tasks that are important to your business.
SMART SERVICES OFFERINGS
SERVICE EDUCATION & TRAINING
Providing the knowledge and expertise to help your business succeed.
AWARDS & RECOGNITION
2024 Center of Excellence Certification
Canon received BenchmarkPortal’s esteemed certification as a Center of Excellence for Customer Solutions for the 16th consecutive year in a row! This award demonstrates Canon’s tireless commitment in providing best-in-class service and support to our valued customers and channel partners.
2024-2025 Buyers Lab (BLI) PaceSetter Award in Serviceability
Keypoint Intelligence, a renowned market research organization, recognized Canon’s dedication to improving the customer service experience through innovative strategies and continuous investment. From exploring AI to build comprehensive knowledge-bases to establishing an outstanding triage system for second-life assets, Canon continually strives to reduce downtime and service costs for partners and customers, upholding our reputation for reliable and user-friendly products.
