Canon Support for PowerShot V1 | Canon U.S.A., Inc.

PowerShot V1

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Date 04.02.25
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Date 04.02.25
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Camera Connect
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) and the Camera Control API (CCAPI) are available on select Canon cameras1 and enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote control and communication functionality of the camera. The EDSDK supports USB communication on Windows, Macintosh, and Linux operating systems, while the CCAPI uses Wi-Fi (Ethernet on select cameras) and can be used with almost any OS.

The EDSDK and CCAPI (along with other SDKs and APIs) are provided free of charge and more information can be found at https://www.usa.canon.com/support/sdk.

1. Compatibility list available on Canon Developer Community website

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Type Video/still camera
Image processor DIGIC X
Type 1.4 Type CMOS sensor (18.4 x 12.3mm overall sensor size); no low-pass filter
Effective pixels Video (4K and Full HD, 16:9) approx. 18.7 million pixels
Still images maximum approx. 22.3 million pixels; 3:2 aspect ratio
Total Pixels Approx. 23.9 megapixels
Color Filter System RGB primary color filters
Focal Length 8.2mm 25.6mm (video full-frame equivalent approx. 1752mm; still equivalent 1650mm)
Angle of view 4K Video: 104.4 44.9°
Still images: 107.0 46.8°
F-number (max. aperture) f/2.8 f/4.5
Aperture range f/2.8 f/11 (9 aperture blades)
Lens configuration 9 elements in 8 groups
Aspherical elements 3 aspherical elements; two have aspherical surfaces on both sides of element
Optical zoom Yes, approx. 3.1x zoom ratio
Optical IS Yes (approx. 5 stops correction at center of image; based on CIPA-compliant tests)
ND filter Included (equivalent to 3 stops exposure reduction); activated in red Shooting Menu (video or stills)
Protective glass None
Focusing range WIDE: approx. 2 in./ 0.05m to infinity TELE: 5.9 in. / 0.15m to infinity
Recording Format Compliant to Design rule for Camera File system 2.0 and Exif 2.31 (supports time difference information)
Image Format
Image Type Extension
Still Photos JPEG .JPG
HEIF .HIF
RAW .CR3
C-RAW
Dual Pixel RAW
Movies ALL-I* /IPB (Standard) / IPB (Light)
* Time-lapse movie only
.MP4
File Numbering Continuous (consecutive image numbering continues when a formatted card is inserted)
Auto reset (image numbering returns to 0001 when a formatted card is inserted)
If the new card already contains images, the numbering will continue from the last recorded image in the card.
Manual reset (resets the file number to 0001, and creates a new folder on card automatically) When manually resetting the file number, folders can also be renamed.
Recording Media (One) SD card slot
UHS-II cards compatible
File sizes / possible shots (mechanical shutter)
  Image
Quality
File Size
[Approx. MB]
Available Shots
[Approx.]*1
JPEG*2 L (fine) 7.6 3970
L (Normal) 4.1 7260
M (fine) 4.3 7040
M (Normal) 2.4 12240
S1 (Fine) 2.9 10430
S1 (Normal) 1.7 17050
S2 1.8 16640
HEIF*3 L (fine) 7.2 4110
L (Normal) 5.5 5310
M (fine) 4.5 6420
M (Normal) 3.5 8060
S1 (Fine) 3.1 9110
S1 (Normal) 2.6 11050
S2 1.8 14660
RAW*2*4 RAW 23.5 1290
C-RAW 11.7 2620
RAW*4+JPEG*2 RAW +
L (fine)
23.5 + 7.6 970
C-RAW +
L (fine)
11.7 + 7.6 1580
RAW*4+HEIF*3 RAW +
L (fine)
25.5 + 7.2 910
C-RAW +
L (fine)
13.7 + 7.2 1430

*1 Available shots for SD cards applies to 32 GB UHS-I SD cards conforming to Canon testing standards.
*2 When [HDR shooting (PQ): is Disabled.
*3 When [HDR shooting (PQ): is Enabled.
*4 When [Dual Pixel RAW: Disable] is set.
Movie Recording Format
Canon Log OFF ON (Canon Log 3)
HDR PQ OFF ON OFF
Container format MP4
Bit depth 8 bit 10 bit
Compression H.264 / MPEG-4 AVC H.265 / HEVC
Video signal recording
range
Full range (0-255) Full range (0-1023) Full range (128-1020)
Color sampling method YCbCr 4:2:0 YCbCr 4:2:2
Standards compliance Rec. ITU-R BT.709 Rec. ITU-R BT.2100
Color gamut Rec.709 Rec.2020 Rec.709 / Rec.2020
/ Cinema Gamut
Audio AAC / Linear PCM
Movie Recording format
  Resolution Aspect ratio Frame Rate (fps) Digital zoom Video compression format Audio compression format
NTSC PAL
4K 3840 x 2160
(UHD)
  29.97
23.98
25.00   IPB (Standard)
IPB (Light)
AAC
Linear PCM
4K (Cropped)*1 3840 x 2160 (UHD) 16:9 59.94 50.00   IPB (Standard)
IPB (Light)
AAC
Linear PCM
4K (time-lapse movies*6 29.97*2 25.00*2   ALL-I  
Full HD High Frame Rate movies 1920 x 1080 119.88*4 100.00*4   IPB (Standard)
IPB (Light)
 
Full HD 59.94 50.00   IPB (Standard)
IPB (Light)
AAC
Linear PCM
29.97
23.98
25.00 Approx. 1-10x*5
Full HD time-lapse movies*6 29.97*2 25.00*2   ALL-I  
Creative filters*7 29.97
23.98
25.00   IPB (Standard)
IPB (Light)
AAC
Linear PCM

*1: 4K 59.94 / 50.00 fps will result in cropped shooting.
*2: Playback frame rate.
*3: No audio is recorded for High Frame Rate movies.
*4: Recording frame rate.
*5: Digital zoom is available only when set to Full HD at 29.97, 25.00, or 23.98 fps.
*6: No audio is recorded for time-lapse movies.
*7: No audio is recorded for miniature effect movies.
Fan Built-in; user-selectable fan activation settings and fan speeds
Fan Settings
Off Cooling fan does not rotate.
On The cooling fan always rotates at the speed set in [Fan rotation speed].
Auto The cooling fan automatically rotates as the camera temperature increases ([FAN] is displayed). The cooling fan rotation speed will become faster as the camera temperature heats up, and when the camera temperature cools down, the rotation speed will become slower again.

* The cooling fan may stop or not rotate in a low-temperature environment, regardless of the [Fan] setting.
Fan rotation speed High / Medium/ Low * Available when [Fan: On] is set. * The faster the rotation speed, the more likely that the operating sound is recorded in the movie.
Available continuous recording time for movies Examples of available movie recording time from a cold start*1 until shutdown are as follows. An example ofthe available continuous recording time when operating the cooling fan is also shown below.
Movie recording quality Available continuous recording time (Approx.)
Auto power off temperature
Standard High
Fan Rotation Speed Fan Rotation Speed
Off Auto High Speed Off Auto High Speed
4K (cropped) 60p 25 min. 35 min. 45 min.   No restrictions
due to the overheating
No restrictions
due to the overheating
4K 30p 40 min. 55 min.    
4K 30p (Smooth skin movie) - 50 min.   -
Full HD 60p - No restrictions
due to the overheating
No restrictions
due to the overheating
-

*1: The temperature of the camera (externally and internally) is almost the same as the surrounding environment of the camera (ambient temperature, at room temperature (23°C / 73°F)) and the camera use is started in that condition (turning on the camera and starting use).
According to Canon testing conditions when using SD memory cards conforming to Canon testing standards.
When using a screen, no communication, without power over USB, and under 23°C / 73°F environment.
When the ambient temperature is higher than 23°C / 73°F, the available continuous recording time will be shorter.
The available continuous recording time will be shorter when connected via Wireless LAN. (Heat generation: no communication < with communication)
When powered over USB, the available continuous recording time will be shorter than when battery powered. (Heat generation: battery powered < powered over USB)
When Live View display or movie playback is maintained before recording begins, the available continuous recording time may be shorter.
The card may become full sooner than the available continuous recording time due to the movie recording image quality or the capacity of the card used.
When [Auto pwr off temp.: High] is set, the camera unit and cards may be hotter. Since there is a low risk of a temperature burn or other injury, the user should avoid shooting while holding the camera and instead use a tripod or similar support. Also, the cards may become hot, so the user needs to be careful not to get burned when removing the cards.
Conditions with most overheating: 4K (cropped) 60p
Conditions with risk of overheating: 4K 30p / Full HD 60p
Built-in Microphone
Microphone Stereo microphones
Sampling frequency 48 kHz
Bits 16 bits
Channels 2 channels
Audio Noise Reduction 3-mic noise reduction
External Microphone
Terminal 3.5 mm diameter stereo mini-jack
Plug-in power Supported*

* Compatibility information cannot be provided because plug-in power specifications vary by manufacturer. Canon Stereo Microphone DM-E100 is recommended if plug-in power will be used.
Digital Zoom On / Off
* Only available for Full HD 29.97 / 23.98 fps.
* Can be set from 1.010x.
* Can be set separately from optical zoom.
* AF area is 1-point AF or fixed center.
* Digital zoom is not supported for still photo shooting.
Digital IS Movie digial IS Supported (can be combined with lens optical IS)
Cannot be combined with digital zoom or auto level.
Movie Self-timer Off
10 sec.
2 sec.
Remote Control Recording Possible wired remote control via Canon Remote Controller RS-60E3 (single-pin socket
via Canon Bluetooth Remote Controller BR-E1 or Canon Camera Connect App and smartphone
Tally Lamp Steady illumination in red, during video recording (user-selectable on-off)
* Slow blinking remaining space on SD card is low
* Rapid blinking card space full; maximum number of files reached; or internal temperature high
* Rapid blinking battery low
* The tally lamp does not illuminate during time-lapse movie recording.
Settings Auto (AWB)
Daylight
Shade (approx. 7000K)
Cloudy
Tungsten
White Fluorescent
Flash
Custom WB
Color Temperature (user-set from 2500K,10000K, in 100K increments)
White Balance Shift Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
* Shifted from the color temperature of the current WB mode. Blue/amber and magenta/green shift can be combined.
Focus Method Dual Pixel CMOS AF
Focusing operation
  Still photo shooting Movie Recording
AF operation One-Shot AF
AI Focus AF
Servo AF
Movie Servo AF
Manual focus (MF) Supported Supported
Whole Area AF coverage
  AF area
Width Height
3:2 (aspect ratio) Approx. 90% Approx. 90%
1.4x (crop)*1*2 Approx. 100% Approx. 100%

* May not be possible to move AF points to the edge of the screen under some scene and subject conditions.
*1: AF area corresponding to a 1.4x crop image area.
*2: When the camera set to Whole-area AF, or with subject detection if Whole-area AF is not set
AF area
Spot AF  
1-point AF  
Flexible Zone AF 1 Left/right width is adjustable: 325
Top/bottom width is adjustable: 317
Zones: 9 (3×3)425 (25×17)
Flexible Zone AF 2
Flexible Zone AF 3
Whole area AF Max. zones: 425 (25×17)
Type TFT color, liquid-crystal monitor (Vari-angle rotating design)
Screen Size 3.0-inch (screen aspect ratio of 3:2)
2.9 in./7.5cm diagonal (2.4 in./6.2cm width, 1.6 in.4.2cm height)
Dot Count Approx. 1,040,000 dots
Angle of View Approx. 170° vertically and horizontally
Coverage Approx. 100% vertically and horizontally (at L image size and an aspect ratio of 3:2)
Brightness Control Manually adjustable in a range of 15
Opening angle Approx. 0-175°
Rotation angle Forward Approx. 0-90°
Rotation angle Backward Approx. 0-180°
Detection method Capacitive sensing
Touch-screen operations
AF point selection Supported
Touch AF None
Touch shutter Disable / Enable (single shot operation only)
Menu setting touch control Supported
Quick Control touch control Supported (via Q icon on LCD screen)
UI magnification Enable / Disable
*Double-tap with two fingers to magnify menu
screens around the two points touched.
Touch Control Enable / Disable
Volume: Touch sounds Volume: 0 (silent) to 5
Interface Languages 31 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukrainian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean, Malay, Indonesian, Persian/Farsi, Hebrew, and Japanese)
Metering Mode Evaluative metering 384-zone (24×16) metering using the image sensor
Spot (3.1% at center), Partial and Center-weighted also possible for still images
ISO Speed in Still Photo Shooting ISO 100 32000, in 1/3 or 1/2-step increments manually set by user
Auto ISO: 100 6400; Max. auto ISO can be user-set up to ISO 32000
ISO Speed in Movie Recording Manual or Automatic ISO Speed Settings
    ISO Speed
Normal ISO Speed Full HD ISO 10012800 (in 1/3-stop increments)
4K ISO 12512800 (in 1/3-stop increments)

* Video ISO expansion: up to 16000, 20000, or 25600 equivalent
Movie Digital IS Three forms of video Image Stabilization
Optical IS (in the lens; controlled in red Shooting Menu via IS Mode on-off)
Movie Digital IS (electronic stabilization of image, on CMOS sensor; separate Menu on-off)
Subject Tracking IS available (separate Menu on-off; concentrates IS at location of detected subject)
Movie Auto Level Keeps the movie level as it is recorded, using Movie Digital IS roll correction to maintain level view

Not possible if any of the following are active:
Cannot be combined with Movie Digital IS
Time-lapse recording
Smooth skin movie mode
4K Crop recording
Type
Item Still Photos Movies
Display conditions JPEG / HEIF / RAW / C-RAW / Dual Pixel RAW images MP4 Movies*1
Image review
(automatic, after
recording)
Review duration: Off / 2 sec. / 4 sec. / 8 sec. / Hold
* Tapping the screen or pressing the INFO or erase button during quick review display temporarily activates the same operation as
[Review duration]: [Hold].
 
Single-image display Yes*2 Yes
View from last seen Yes Yes
Shooting information
display
display No information display / Basic information display / Detailed shooting information display
Index display 4 / 9 / 36 / 100-image index
AF point display    
Highlight alert Yes Yes
Histogram display [Brightness/RGB] settings can be set in the Playback information display settings.
Playback grid Off / 3×3 / 6×4 / 3×3 + diagonal lines  
Magnified view 1.5×10× (15 levels)
* 1.0×10× (16 levels) when displaying detailed shooting info
 
Magnification    
Rotate image Rotate stills (manually: 90° 270° 0°)
Auto rotate
Change movie rotation information
Image jump with Ring
(jump display)
1 image / 10 images / Specified no. (1100 images) / Date / Folder / Jump to first image of scene /Movies / Still photos / Protected images / Display by image rating
Set image search
conditions
Search conditions
Rating / Date / Folder / Protection / Type of file (1) / Type of file (2)
Rating OFF / to
Select images / Select range / All images in folder / All images on card / All found images
Protect images Select images / Select range / All images in folder / Unprotect all images in folder / All images on
card / Unprotect all images on card / All found images / Unprotect all found images
Erase images Select and erase images / Select range / All images in folder / All images on card / All found images
Slide show Display time: 1 sec. / 2 sec. / 3 sec. / 5 sec. / 10 sec. / 20 sec.
Repeat: Enable / Disable
Transition effect: Off / Slide in 1 / Slide in 2 / Fade 1 / Fade 2 / Fade 3

*1: Movie files recorded with other cameras may not be played back, even if they have the same file extensions as used by this camera.
*2: By pressing the erase button during playback of images from continuous shooting, users can erase all of these images (a continuous scene) at once.
Function The Quick Control screen can be accessed by pressing the Q or SET button during still or video recording.
Allows immediate access to various commands, using cameras touch-screen interface on LCD screen
Custom Functions Three; available for video or still-image shooting
Set in orange-colored custom functions menu area
Control dial (rear of camera) and Control ring (surrounding lens) customizable in green-colored customize controls menu area
Customize buttons, dials Possible, in green Customize controls when shooting menu
separate button customizations for still images and video
Supporting Standards Equivalent to IEEE 802.11b/g/n Standards
Transmission Method DS-SS modulation (IEEE 802.11b)
OFDM modulation (IEEE 802.11g/n)
Transition Frequency (Central Frequency) 2.4 GHz band
Frequency: 2412 to 2462 MHz Channels: 1 to 11 channels
Security
Connection Method Authentication Encryption
Encryption Key Format and Length
Camera Access Point WPA2 / WPA3-Personal AES ASCII 8 characters
Open Disable
Infrastructure Open WEP Hexadecimal 10 digits
Hexadecimal 26 digits
ASCII 5 characters
ASCII 13 characters
Disable
Shared key WEP Same as WEP above
WPA / WPA2 / WPA3-Personal TKIP
AES
1127 characters
Send Images to a Web Service Enables uploading of still photos (JPEG/HEIF/RAW/C-RAW / Dual Pixel RAW) and movies (MP4) to image.canon servers.
With auto send enabled, automatic image transfer on camera startup or during charging is supported.
Images can be sent via image.canon server to other cloud services (depending on image.canon server specifications).
Standards Compliance Bluetooth Specification Version 4.2 compliant (Bluetooth Low Energy technology)
Transmission Method GFSK modulation
Bluetooth Pairing Smartphone up to 10 devices; BR-E1 remote controller 1 unit
Video Calls Available
* The camera is accessible to software on a computer once connected via USB.
Supported Protocols and Data Formats Video
USB Video Class (UVC) supported
Video compression format: Motion JPEG
Color sampling method: YCC422
Bit depth: 8 bits
Resolution: Full HD
Frame rate: 30 fps only
Recording range: Full range
Camera control from applications: Not supported
Supported Protocols and Data Formats (contd) Audio
USB Audio Class (UAC) supported
Linear PCM 48 kHz / 16 bits / 2 ch
External microphone (multi-function shoe input) / external microphone (external microphone IN terminal) / built-in microphone Supported

* Microphones are recognized by the camera in the priority order of: external microphone (multi-function shoe input); external microphone (external microphone IN terminal); and built-in microphone.
Streaming Services The camera supports live streaming services using wireless LAN via Camera Connect. If the icon of a live streaming service is selected on the camera, the streaming destination URL is acquired, and the movie being recorded by the camera can be live streamed. SSL encrypted protocols are supported. The user sets a live streaming destination from the smartphone in a dedicated menu of Camera Connect.
USB Terminal USB Type-C; Equivalent to Hi-Speed USB (USB 2.0)
Can connect to compatible Android and iOS smartphones
HDMI Out Terminal Micro HDMI terminal (Type D)
* Resolution switches automatically; up to 4K 60p output supported to compliant displays
* HDR PQ output to compatible HDR TVs supported
* HDMI CEC not supported.
Microphone terminal 3.5mm diameter stereo mini jack (3-pin)
Headphone terminal Provided (3.5mm stereo, 3-pin mini-jack)
Multi-function shoe Provided; compatible with most Canon EL-series speedlites & accessories, Canon DM-E1D Stereo Microphone, Canon Smartphone Link Adapter AD-P1, etc.
No traditional flash sync contacts on Canon Multi-function Accessory Shoe non-dedicated flashes will require Caon AD-E1 Adapter
Battery Canon LP-E17 battery pack (uses Canon LC-E17 battery charger)
Battery Information
Power supply Type
Remaining capacity Indicated by a battery check mark.
4 levels
Number of shots Not Supported
Recharge performance 3 Levels
Battery authentication Supported
* Unauthenticated batteries can also be used, but safety is not ensured.
USB charging Supported
Dimensions (W x H x D) Approx. 4.7 × 2.7 × 2.1 in. / 118.3 × 68.0 × 52.5 mm
Weight Body (including card) Approx. 15.0 oz. / Approx. 426 g
*Does not include shoe cover or windscreen.
Working Temperature Range 32104°F / 040°C
Working Humidity Range 10%90% relative humidity

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon-brand PowerShot Digital Camera (the "Product") purchased with this limited warranty*, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only PowerShot Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered to you in new condition in its original container, that this PowerShot Digital Camera Product (the "Product") will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon USA repair facility and proven to be defective upon inspection will, in Canon's sole discretion and at no charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon , including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Products, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service center for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the camera, scratches, abrasions or damage to the body, lenses or LCD display or damage to any of the accessories mentioned in the first paragraph above, will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions.
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems.
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). NEITHER CANON USA NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U. S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support** for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.usa.canon.com/support (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service center, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

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