Canon Support for imagePROGRAF PRO-310 | Canon U.S.A., Inc.
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imagePROGRAF PRO-310
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DOWNLOADS
- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Sequoia v15
- macOS Sonoma v14
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
- Windows Server 2025
- Windows NT
- Linux
SETUP & TROUBLESHOOTING
Print and scan wirelessly from any Wi-Fi® enabled computer from your local network connection. Wireless printing requires a working network with wireless 802.11b/g/n capability. You will need a Wi-Fi enabled Computer, a wireless router and a wireless printer. All three devices must be connected to the same wireless network connection. Click on the specific topic below to get detail information.
Initial Setup
- Wireless Setup on Windows Computers
- Wireless Setup on Mac Computers
- Wireless Setup on iOS Devices (iPad, iPhone)
- Wireless Setup on Android Tablets and Smartphones
- Wireless Setup on ChromeOS
Need additional information or assistance?
AirPrint allows users to wirelessly print photos, emails, web pages and other documents without the need to install device drivers, saving time and making for a seamless user experience. Both your Apple device and your PIXMA Wireless All-in-One must be connected to the same wireless network connection. Click on the specific topic below to get detail information.
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
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PRODUCT INFO
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WINDOWS
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macOS X
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ChromeOS
Products | Windows 7 | Windows 8 | Windows 10 | Windows 11 |
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imagePROGRAF PRO-310 |
Products | Big Sur V11.0 | Monterey V12.0 | Ventura V13.0 | Sonoma V14 | Sequoia 15 |
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imagePROGRAF PRO-310 |
Products | ChromeOS |
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imagePROGRAF PRO-310 |
Printer Type | Professional 13 Wireless Inkjet Photo Printer with 9 Pigment Color Inks Plus Chroma Optimizer |
Printer Functions | Wireless1, Ethernet, USB Print, Cloud Link3, Wireless PictBridge4 |
Ideal For | Professional Photography, Fine Art Printing, Gallery Photo Printing up 13 x 19 and panorama, Black & White Printing, Studio Photo Printing, Graphic Artists |
Print Features | Wireless Printing1, Advanced Pattern Print, Anti-Clogging Technology, Black & White Photo Printing Mode, Borderless Printing6, Chroma Optimizer, Disc Label Printing, Contrast Reproduction, Paper Feed Skew Correction, Photo Printing, Grayscale Photo Printing, Index Print, Square Photo Printing, Gallery Wrap Printing |
Printing Capability | Single Sided (Simplex) Printing, Borderless6 Photo Printing (3.5 x 5 to 13 x 19) |
Print Speed (ESAT)11 | 11 x 14 Bordered Color Photo (A3+): Approx. 2 Minutes, 50 Seconds 8 x 10 Bordered Color Photo (A4): Approx. 1 Minute, 45 Seconds |
Print Head | FINE (Full-photolithography Inkjet Nozzle Engineering) Print Head, User Replaceable: Yes |
Number of Nozzles | 768 Nozzles x 10 Inks, Total: 7,680 |
Picoliter Size | Minimum 4 Picoliters |
Print Resolution12 | Color: Up to 4800 x 1200 dpi Black / Monochrome: Up to 4800 x 1200 dpi |
Media Handling | Top Feed, Manual Feed Slot & Multi-Purpose Tray |
Supported Paper Sizes | 3.5 x 3.5 (Square), 3.5 x 5, 4 x 6, 5 x 5 (Square), 5 x 7, 7 x 10, 8 x 10, Letter (8.5 x 11), Legal (8.5 x 14), 10 x 12, 11 x 17 (Ledger), 12 x 12 (Square), 13 x 19 (A3+), 210×594mm (Panorama Size), Custom (up to 13 x 70) |
Genuine Canon Media Compatibility | Plain: Plain Paper Super High Gloss: Photo Paper Pro Platinum; Glossy: Photo Paper Plus Glossy II, Photo Paper Glossy; Semi-Gloss: Photo Paper Plus Semi-Gloss, Photo Paper Pro Luster; Matte: Matte Photo Paper, Photo Paper Premium Matte; Fine Art: Premium Fine Art Smooth, Premium Fine Art Rough Other: Greeting Cards, Photo Stickers, Printable Nail Stickers, Cardstock, Printable CD / DVD / Blu-ray Discs |
Paper Capacity | Top Feed: Plain Paper: 100 Sheets (Letter Size)
Photo Paper: 4 x 6: 20 Sheets, 8.5 x 11 (Letter) / 8 x 10: 10 Sheets, 13 x 19 (A+): 1 Sheet Manual Feed Slot: Photo Paper: All Sizes: 1 Sheet Multi-Purpose Tray: 1 Printable CD / DVD / Blu-Ray Disc |
Supported Media Thickness/Weight | Top Feed: Plain Paper: 64 - 105 gsm Photo Paper: Approx. 380 gsm (Canon Genuine Media) Manual Feed Slot: Photo Paper: Approx. 380 gsm / 0.1 - 0.6 mm (Canon Genuine Media) |
Ink System | 9 Color Plus Chroma Optimizer, LUCIA PRO II Pigment-based Ink System |
Ink Types | PFI-5100 Pigment-Based Ink Tank PFI-5100 Chroma Optimizer Ink Tank |
Ink Tanks | PFI-5100 MBK (Matte Black)* PFI-5100 PBK (Photo Black) PFI-5100 GY (Gray) PFI-5100 C (Cyan) PFI-5100 PC (Photo Cyan) PFI-5100 M (Magenta) PFI-5100 PM (Photo Magenta) PFI-5100 Y (Yellow) PFI-5100 R (Red) PFI-5100 CO (Chroma Optimizer) |
Ink Fill Volume | PFI-5100 Inks: 14.4 ml (each) PFI-5100 CO: 14.4 ml (each) |
Connectivity | Hi-Speed USB Wireless PictBridge4 Wi-Fi® (Dual-Band) / Wireless1 Ethernet 10 / 100 |
Wireless Information | Wireless Standard: IEEE 802.11 b/g/n/a Wireless Security: WPA-PSK, WPA2-PSK, WEP64 Wireless LAN Frequency Band: 2.4 GHz / 5.0 GHz Wireless Direct Connection Capable: Yes |
Display | 3.0-Inch Color LCD |
OS Compatibility | Windows:13 Windows® 11, Windows® 10, Windows 8.1, Windows 7 SP1 Mac:14 Mac OS® v11.7.10 macOS v14 Mobile Operating Systems:15 iOS®, AndroidTM, Windows 10 Mobile |
Apps & Plug-ins (iOS®/ AndroidTM) | AirPrint®5, Canon PRINT app7, Canon Print Service (Android Only), Easy-PhotoPrint Editor app11, Google Cloud Print8, Mopria®9, Cloud Link3 |
Software & Plug-in (Windows23/Mac24) | imagePROGRAF PRO-310 Wireless 13 Professional Inkjet Photo Printer Driver Canon Professional Print & Layout Software2 Media Configuration Tool, Poster Artist Lite |
General Features | Auto Paper Width Detection, Auto Power On /Off, Auto/Manual Print Head Alignment, Driver Correction Mode, Multi-Purpose Tray, Paper Feed Skew Correction, Quiet Mode, Custom MIB (Management Information Base) Support, Non-Firing and Compensation Function, Optimum Image Generating (OIG) System |
Supported Languages | 33 Supported Languages: Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovakian, Slovene, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese |
Firmware | Printer Language: Swift Graphic Raster Job Control Language: IVEC Status Reply: IVEC |
Power Consumption | Energy Efficiency: Rated EPEAT Silver, Energy Star® Certified Auto Power On / Off Capable: Yes Input Voltage: AC 100 240 V, 50/60 Hz] Power Consumption: 16W16 (2.4W Standby, 0.2W Off) |
Sound Management | Quiet Mode: Available Noise Level: Approx. 39.5 dB(A)17 (Canon PT-201 Paper) |
Operating Information | Processor: L-COA PRO Image Processing Engine |
Operating Environment18 | Operating Temperature: 41° - 95° F (5° - 35° C) Operating Humidity: 10 - 90% RH |
Warranty19 | 1-Year Limited Warranty with Instant Exchange Program |
Canon Professional Services | Canon Professional Services Member-Qualifying Product: Please visit www.usa.canon.com/cps for details |
Printer Dimensions (Closed) | 25.2 (L) x 15 (W) x 7.9 (H) |
Printer Dimensions (Trays extended) | 25.2 (L) x 33 (W) x 16.4 (H) |
Printer Weight | 31.6 lbs. |
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to the Canon- brand product (“Product”) packaged with this limited warranty, when purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and service for one (1) year from the date of original purchase. Product returned to a Canon USA repair facility, and proven to be defective upon inspection, in Canon USA’s sole discretion and at no charge, will be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility. Warranty replacement shall not extend the warranty period of the malfunctioning Product. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories, or any consumables, such as paper or ink cartridges, as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty if any with respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations.
b) Improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s manual or other documentation.
c) Services performed by someone other than a qualified Canon USA representative who are acting in accordance with Canon USA’s service bulletins or Canon USA repair facility. Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user’s manual or other documentation for the Product.
d) Use of parts, media, software or supplies (other than those sold by Canon USA), including, without limitation, non-Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause abnormally frequent service calls or service problems.
e) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON OR IN THE SOFTWARE MEDIA ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILTY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY. NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK DRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE POSSESSION, USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER’S EXCLUSIVE REMEDY.
A range of Canon USA customer technical support* options are available:
Interactive troubleshooting, the latest driver downloads, hours of operation, and answers to frequently asked questions (www. usa.canon.com/support)
Toll-free live technical support Monday–Friday (excluding Canon-observed holidays) at 1-800-OK-CANON (1-800-652-2666)
Telephone Device for the Deaf (TDD-1-855-270-3277)
Warranty Service:
In the event service is required for the Product during the limited warranty period, a Canon USA Customer Care Center representative wil attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone, you will be provided instructions for Canon USA’s then current warranty service procedures. You may be asked for the Product serial number and/or other information pertaining to your Product.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. * Support program specifics are subject to change without notice.
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Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark in other countries.