Canon Support for EOS-1D X Mark III | Canon U.S.A., Inc.
EOS-1D X Mark III
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Software Development Kit
The Canon EOS Digital Camera Software Development Kit (EDSDK) and the Camera Control API (CCAPI) are available on select Canon cameras1 and enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote control and communication functionality of the camera. The EDSDK supports USB communication on Windows, Macintosh, and Linux operating systems, while the CCAPI uses Wi-Fi (Ethernet on select cameras) and can be used with almost any OS.
The EDSDK and CCAPI (along with other SDKs and APIs) are provided free of charge and more information can be found at https://www.usa.canon.com/support/sdk.
1. Compatibility list available on Canon Developer Community website
SETUP & TROUBLESHOOTING
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PRODUCT INFO
| Tech. Specs. Detailed PDF | View Full Details of Technical Specifications |
| Type | High-sensitivity, high-resolution, large single-plate full-frame CMOS sensor |
| Pixels | Effective Pixels: Approx. 20.1 megapixels |
| Total Pixels | Approx. 21.4 megapixels |
| Aspect Ratio | 3:2 (Horizontal: Vertical) |
| Color Filter System | RGB primary color filters |
| Low Pass Filter | High Detail Low Pass Filter, breaking one incoming light ray into 16 rays at image sensor |
| Dust Deletion Feature | (1) Self Cleaning Sensor Unit Self-cleaning can be done automatically when the power is turned on/off.During manual cleaning ([Clean now]), the data for light spot correction is also obtained.(2) Dust Delete Data acquisition and appending The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots.(3) Manual cleaning |
| Recording Format | Design Rule for Camera File System 2.0 and EXIF 2.31* * Supports time difference information. |
| File Name | |
| File Size | JPEG (8bit), HEIF (10 bit), RAW (14 bit, Canon original) |
| Backup Recording | N/A |
| File Numbering | The following three types of file numbers can be set: (1) Continuous numbering The numbering of captured images continues even after you replace the card.(2) Auto resetWhen you replace the card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card.(3) Manual reset Resets the file number to 0001, and creates a new folder automatically. |
| RAW + JPEG Simultaneous Recording | Simultaneous recording of any combination of RAW/C-RAW and JPEG or HEIF image-recording quality is supported. |
| Color Space | sRGB, Adobe RGB |
| Picture Style | Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Defined 1-3* * [Standard] is the default setting for [User Def. 1-3] |
| Settings | Auto (Ambience priority/White priority), Daylight, Shade, Cloudy*1, Tungsten Light, White Fluorescent Light, Flash (Auto Setting)*2, Custom (Custom WB) 1-5*3, Color Temperature *1 Also effective in twilight and sunset. *2 With an EX or EL-series Speedlite having the color temperature information transmission feature, the color temperature setting changes to match the color temperature when the flash is fired. Set to approx. 6000K if the flash unit does not have the color temperature communication feature. *3 [Select image on card], [Record and register WB], and [Edit WB name] are supported. HEIF image cannot be selected. |
| Auto White Balance | Option between ambience priority and white priority settings |
| Color Temperature Compensation | Blue/amber bias: ±9 levelsMagenta/green bias: ±9 levelsCorrected in reference to the current WB mode's color temperature. |
| Color Temperature Information Transmission | Provided |
| Type | Eye-level SLR type, with pentaprism |
| Coverage | Approx. 100% vertically and horizontally |
| Magnification | Approx. 0.76x (-1m-1 with 50mm lens at infinity) / 35.1° angle of view |
| Eye Point | Approx. 20mm (at -1m-1 from eyepiece lens center) |
| Dioptric Adjustment Correction | -3.0 to +1.0 m-1 (diopter) |
| Focusing Screen | Fixed |
| Mirror | Quick-return half mirror |
| Viewfinder Information | AF displays, with red dot-matrix illumination: 191 AF points; active AF Area; Zone AF brackets; Automatic AF point select brackets Exposure Displays: Manual mode icon; AE Lock icon; Flash ready icon; FEL icon; Shutter speed; Aperture; Exposure compensation scale; Frames remaining on card; ISO; Highlight Tone Priority (D+) active; AF confirmation icon; AI Servo AF active arrows Right side display: +/- 3-stop metering scale; Flash Exposure Compensation/FEL/Flash Metered Manual scale; Frames remaining in burst (0,99); JPEG/RAW icons; Battery level icon Displayed on focus screen, via LCD overlay: Spot metering circle; Electronic level display; Grid lines; Shooting mode; Metering mode; White Balance setting; Drive mode; AF Operation; Flicker Detection icon; Warning symbol; AF status indicator All except Spot meter circle can be displayed or not with [Show/Hide in viewfinder] |
| Depth Of Field Preview | Provided |
| Type | TTL secondary image-forming phase-difference detection system with High-res AF Sensor |
| AF Points | Max. 191 points (Cross-type AF points: Max. 155 points)The number of AF points, cross-type AF points and dual cross-type AF points vary depending on the lens used. |
| AF Working Range | |
| Focusing Modes | (1) Autofocus One-Shot AFAI Servo AF(2) Manual focus |
| AF Point Selection | Manually-selected AF Areas Spot AFSingle-point AFAF point Expansion (4-point surround)AF point Expansion (8-point surround)Zone AFLarge Zone AF (all AF points divided into three large zones) Automatic AF point selection (all AF points available; reference brackets around AF array) |
| AF Function Registration/Switching | Customizable with Custom Controls |
| Selected AF Point Display | Red dot-matrix illumination of AF points, zone AF brackets, and Auto AF Area brackets |
| Active AF Point Indicator | (1) Displayed in viewfinder area |
| AF Assist Beam | When an external EOS-dedicated Speedlite is attached to the camera, the following options are available: (1) Enable (2) Disable (3) IR AF assist beam only |
| Metering Modes | Optical Viewfinder: 216-zone (18 x 12) metering with approx. 400,000-pixel RGB+IR metering sensor. Live View: 384-zone (24 x 16) metering using image sensor output signals The following metering modes selectable: (1) Evaluative metering (linked to all AF points) (2) Partial metering (Viewfinder: Approx. 6.2% of the screen) (Live View: Approx. 5.8% of the screen) (3) Spot metering (center, approx. 1.5% of viewfinder) (Live View: Approx. 2.9% of the screen) Center spot meteringAF point-linked spot metering (Custom Function) Linkable to all AF points.With automatic AF point selection, center spot metering will apply.Multi-spot metering (Optical Viewfinder only)(4) Center-weighted average metering The selectable metering modes can be restricted (Custom Function). |
| Metering Range | At 73°F/23°C, ISO 100, with evaluative metering: EV 0–20 (Optical Viewfinder)EV -3–20 (Live View)EV -1–20 (Movie Recording) |
| Exposure Control Systems | (1) Program AE (Shiftable) (2) Shutter-priority AE (Safety shift possible) (3) Aperture-priority AE (Safety shift possible) (4) Manual exposure The metering mode can be specified.(5) Bulb (6) Three custom shooting modes |
| ISO Speed Range | Manual settingHighlight Tone Priority: ISO range 200–102400. Expanded ISO cannot be set during HDR shooting.Auto setting*1 ISO 200 when [Highlight tone priority] is set to [Enable] or [Enhanced].*2 Varies depending on [Maximum] and [Minimum] of [Auto range]. *3 ISO 1600 when using a lens that is not compatible with "Variable control of maximum ISO Auto limit for E-TTL".*4 If outside the setting range, changed to the value closest to ISO 400. |
| Exposure Compensation | Adjusted by user: ±5 stops in 1/3- or 1/2-stop incrementsAEB: ±3 stops in 1/3- or 1/2-stop increments * Indicated up to ±3 stops on the LCD panel and in the viewfinder. |
| AE Lock | (1) Auto AE lock In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved.(2) User-applied AE lock With AE lock button in P, Av, Tv and M modes. (AE lock is updated each time you press the button.)Enabled in all metering modes. |
| Type | Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlledLive View: Mechanical, Electronic 1st-curtain, and Electronic shutter operation selectable |
| Shutter Speeds | When [Mechanical] or [Elec. 1st-curtain] is set: 1/8000 to 30 sec., bulb When [Electronic] is set: 1/8000-0.5 sec. X-sync: 1/250 sec. Available shutter speed range can be set via Custom FunctionFlash shooting not possible during Electronic shutter operation |
| Shutter Release | Soft-touch electromagnetic release |
| Self Timer | 10-sec. delay, 2-sec. delay |
| EOS Dedicated Speedlite | E-TTL II autoflash with all EX and EL Series Speedlites |
| Zooming to Match Focal Length | Provided |
| Flash Metering | Ambience Priority, Standard, Flash priority |
| Flash Exposure Compensation | ±3 stops in 1/3- or 1/2-stop increments |
| FE Lock | Provided |
| External Flash Settings | (1) E-TTL each shot (New E-TTL reading for each exposure in a continuous sequence) (2) E-TTL 1st shot (Flash exposure locked for 2nd and subsequent exposures in a continuous sequence)Available for EX and EL series Speedlites. (1) General speedlite settings: Flash firing; E-TTL balance; E-TTL II metering; Continuous flash control; Flash sync speed in Av mode (2) Flash function settings: Flash exposure mode; Wireless flash control; Flash head zoom; Flash sync (1st/2nd curtain sync and High-speed sync); Flash exposure compensation; Flash exposure bracketing (3) Flash Custom Function settings |
| PC Terminal | Provided * No polarity. * Sync speed: Since the flash duration of studio flash units vary, set a sync speed within 1/125 sec. to 1/30 sec. and check if the flash sync works. * Both the accessory shoe (X-sync contact with maximum sync speed of 1/250 sec.) and the PC terminal can be used simultaneously for simultaneous flash firing. |
| Drive Modes | (1) Single shooting (2) High-speed continuous shooting*: Viewfinder: Max. approx. 16 shots/sec. (user-adjustable 16,3 fps) Live View Shooting: Max. approx. 20 shots/sec. (3) Continuous Shooting: Viewfinder: Max. approx. 10 shots/sec. (user-adjustable 15,2 fps) Live View Shooting*1: Max. approx. 10 shots/sec.*2 (4) Low-speed continuous shooting Viewfinder: Max. approx. 3 shots/sec. (user-adjustable 14,1 fps) Live View Shooting*1: Max. approx. 3 shots/sec. (5) Silent single shooting (6) Silent high-speed continuous shooting Viewfinder: Max. approx. 8 shots/sec. (user-adjustable 8,2 fps) Live View Shooting*1: Max. approx. 10 shots/sec.*2 (7) Silent low-speed continuous shooting Viewfinder: Max. approx. 3 shots/sec. (user-adjustable 14,1 fps) Live View Shooting*1: Max. approx. 3 shots/sec. *Continuous shooting speed may be slower under the following conditions: shutter speed, aperture, aperture status during continuous shooting, flash, anti-flicker shooting set to Enable, remaining battery level, temperature, subject conditions, brightness (shooting under low light, etc.), lens type, power source type, when internal memory is full (momentarily prevents shooting). *1 When the electronic shutter is used, the shooting speed of the continuous shooting becomes the same as the high-speed continuous shooting. *2 When the mechanical shutter is used, the shooting speed of the continuous shooting will be approx. 8.0 shots/sec. |
| Maximum Burst | The maximum burst during continuous shooting is as follows: * File size, number of possible shots, and maximum burst vary depending on shooting conditions (including JPEG/HEIF image quality: 8, subject, memory card brand, card storage capacity, ISO speed, Picture Style, and Custom Function, etc). *1 The number of possible shots and standard maximum burst apply to a compliant 325GB card based on Canon testing standards, in viewfinder shooting. *2 With [HDR PQ] set to [OFF]. |
| Shooting Modes | Still photo and video recording |
| Focusing | (1) Dual Pixel CMOS AF Dual Pixel CMOS AF is possible with all EF lenses.(2) Manual focus Magnify the image by 5x or 10x and focus manually. MF peaking and Focus Guide possible |
| Metering Modes | (1) Evaluative metering (linked to all AF points) (2) Partial metering: Approx. 5.8% of the screen (3) Spot metering: Approx. 2.9% of the screen (4) Center-weighted average metering AE lock possible. The active metering timer can be changed. |
| Metering Range | EV -3–20 (at 73°F/23°C, ISO 100, with evaluative metering) |
| Grid Display | (1) Off (2) 3x3 (3) 6x4 (4) 3x3+diag |
| Silent Shooting | Possible with Shutter mode set to ElectronicAudible sounds possible from lens operation, etc.Flash not possible when LV Shutter mode set to Electronic |
| File Format | Normal movie recording: MPEG4 H.264 / AVC8-bit, 4:2:0; Color space BT.709Canon Log recording: MPEG4 H.265 / HEVC10-bit, 4:2:2; Color space BT.709 / BT.2020Audio: AAC or Linear PCM (Audio Compression in C.Fn menu, during ALL-I or IPB recording) Internal monaural microphone3.5mm stereo external microphone jack |
| File Size | * AF does not function. ** Audio not recorded at High Frame Rate 119.90 fps recording ^ 24p recording will be supported through firmware update after shipping. |
| Focusing | (1) Dual Pixel CMOS AF (2) Manual focus * Magnify the image by 5x or 10x and focus manually (not possible during movie shooting). |
| Exposure Control | |
| Exposure Compensation | Up to ±3 stops in 1/3- or 1/2-stop increments * If AE Microadjustment is performed, the settable exposure compensation amount will decrease by the amount of the AE Microadjustment. For example, if you set the AE Microadjustment to +1 stop, the exposure compensation amount will be limited to a maximum +2 stops on the positive side. |
| Audio Video Output | Canon Log: OFF (H.264 / AVC) * Bit rate indicates video output only, audio is not included. * Movie recording is interrupted if the maximum recording time per movie, 29 min. 59 sec., is exceeded. (Time is different for High Frame Rate movies.) *Sound is not recorded for approx. the last two frames when the compression method for movie recording quality is IPB or IPB Light (audio: AAC) and [C. Fn 7-7 Audio compression] is set to [Enable]. The video and sound may be slightly out of sync when movies are played back in Windows. Canon Log: ON (H.265 / HEVC) |
| Type | TFT color, liquid-crystal monitor |
| Monitor Size | Size: 3.2-inches (aspect ratio 3:2) Diagonal: Approx. 3.15 in. / Approx. 8.01 cm Width: Approx. 2.63 in. / Approx. 6.67 cm Height: Approx. 1.75 in. / Approx. 4.44 cm |
| Pixels | Approx. 2.1 million dots |
| Coverage | Approx. 100% vertically and horizontally Viewing angle: Approx. 170° vertically and horizontally |
| Brightness Control | 7 levels provided (manually adjustable, in Set-up Menu) |
| Interface Languages | 29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, and Japanese) |
| Display Format | * In certain countries and regions, the use of GPS may be restricted. Therefore be sure to use GPS in accordance with the laws and regulations of your country or region. Be particularly careful when traveling outside your home country. As a signal is received from GPS satellites, take sufficient measures when using in locations where the use of electronics is regulated. |
| Highlight Alert | On the single-image display, highlight areas without any image information will blink. |
| Items | Frame Grab from 4K Movies: Individual frames in 4K movies recorded with the camera can be saved as JPEG still photos.Approx. 8.8 megapixels (4096 x 2160) or approx. 8.3 megapixels (3840 x 2160)Frame grab images cannot be resized or cropped in-camera. |
| Protection | Erase protection: single image; select range; all images in folder; all images on card; all found images Unprotection: all images in folder; all images on card; |
| Erase | Erase a single image, selected images, select range, all images in a folder, all images in a card or all found images. |
| Compatible Printers | N/A (Direct printing not possible) |
| DPOF | Version 1.1 compatible |
| Compatible Images | JPEG, RAW/C-RAW, HEIF images, and movies *Individual and multiple image files can be selected |
| Custom Functions | Total 38 |
| Camera User Settings | Current camera settings can be registered to C1, C2 and C3 in Set-up Menu (called-up for shooting on top LCD panel).Automatic updating of the registered settings can be set to Enable or Diable.* The saving of individual settings for still photos and movies is supported. |
| My Menu Registration | Up to six top-tier menu options and Custom Function settings can be registered. Up to five My Menu tabs can be added. |
| USB Terminal | USB Type-C SuperSpeed Plus USB (USB 3.1 Gen 2) For computer communication |
| Video Out Terminal | Type C (Resolution switches automatically) / CEC not compatible.Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set. |
| Extension System Terminal | Wireless File Transmitter WFT-E9 * WFT-E6 and WFT-E8 are not supported. |
| Battery | Battery Pack LP-E19 (supplied) |
| Number of Shots | Approx. (Based on CIPA testing standards) |
| Battery Check | 4-level remaining charge display icon in viewfinder, top LCD panel, and LCD screen (when shooting info displayed)Battery info. in Set-up Menu — % charge remaining, shutter count on current charge, and recharge performance displayed |
| Power Saving | Power turns off after the set time (1, 2, 4, 8, 15 or 30 min.) of non-operation elapses. |
| Date/Time Battery | Rechargeable built-in secondary battery Maintains date/time for approx. 1 month, if primary battery pack removed or depletedRecharged by installation of charged LP-E19Recharging time approx. 8 hours |
| Start-up Time | Approx. 0.2 sec. (Based on CIPA testing standards) |
| Dimensions (W x H x D) | Based on CIPA guidelines: Approx. 6.22 x 6.60 x 3.25 in. / 158.0 x 167.6 x 82.6mm (W x H x D) |
| Weight | Based on CIPA guidelines: Approx. 44.09 oz. / 1250g (Body only) Approx. 50.80 oz. / 1440g ( Including battery, and memory card) * Weighed without body cap and eyecup. |
| Working Temperature Range | 32-113°F/0-45°C |
| Working Humidity Range | 85% or less |
EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.
THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
- Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
- If the Product has had its serial number or dating altered or removed.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.
** Technical support program specifics subject to change without notice.
MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).
*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.
ADDITIONAL SUPPORT
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