Canon Professional Services Program Terms and Conditions: STUDENT MEMBERSHIP

Updated as of October 9, 2024

I (“Member”) am applying for a Student Membership (“CPS Membership”) in the Canon Professional Services Program (“CPS” or the “CPS Program”) and hereby agree to the following terms and conditions as well as any other terms and conditions on the Canon Online Store website including, but not limited to, the Privacy Statement and the Terms of Use (collectively, “Terms and Conditions” or “Agreement”): 

1. In order to be eligible for Student Membership, an applicant must:
   

   a. Currently be full-time or part-time student with a focus on moving or still images, as documented by the required student verification (see section c below). 

   b. Be a legal resident of the 50 United States, or the District of Columbia, who is at least 18 years of age at the time of enrollment. Residents of Puerto Rico and Guam, and other U.S. territories not referenced in the preceding sentence, and any non-US territories, are not eligible for Student Membership in the CPS Program (“Ineligible Territories”). 

   c. Have submitted the required student verification in the form of proof of enrollment from an accredited college/university in the U.S. (accepted forms of proof include enrollment letter, class schedule, tuition bill) and received an email confirming acceptance in the Student Membership (“CPS Membership”). 

2. All applications are subject to approval by Canon U.S.A., Inc. (“Canon”), in its sole discretion. Canon reserves the right to confirm that the prospective student member’s application information is accurate and may require additional proof upon request. Canon may reject any applicant in its sole discretion, with or without reason. Applicants are not eligible for Student Membership if they have been previously expelled or terminated from any current or previous Canon program including the current, and any predecessor, CPS Program. If your application is rejected, you may resubmit your membership request and proof of enrollment.
   
   
3. Applicant hereby represents and warrants that all information submitted with their application is true, accurate, and up to date (including any contact or payment information). Any misrepresentation may result in immediate termination of membership with no refund of the annual membership fee (if any). 
   
   
4. If accepted into the CPS Program, Canon will provide the benefits specific to the Student Membership level as detailed in the Benefits Section below. If Member desires to upgrade their CPS Program Membership level, they must reapply for such upgraded level and pay the full amount of the upgraded membership fee. 
   
   
5. CPS Membership Cancellations and Refunds. You may cancel your CPS Membership at any time, however you are only entitled to a refund if you cancel within the first fourteen (14) days of enrolling. Once you are issued a refund, you will no longer have access to your CPS Membership. If you have already requested and/or utilized any benefits of CPS Membership, you are not entitled to a refund of your initial CPS Membership fee, regardless of when you cancel. If you cancel your CPS Membership after the first fourteen (14) days of enrollment, you will not be entitled to a refund, and you will no longer have access to your CPS Membership. To cancel your CPS Membership, you must call the CPS Membership Team at 1-877-CPS-8122 Visit your CPS Account Profile to learn more about your CPS Membership or to manage your CPS Membership settings. If you cancel your CPS Membership, you will no longer have access to your CPS Membership. We may terminate, restrict, or suspend your access to your CPS Membership without credit or refund to you for any reason in our sole discretion, including if we determine that your activity violates these Terms, is improper, involves fraud or misuse, or harms or interferes with our or any other person’s interests. In the event you move to an Ineligible Territory during your CPS Membership term, your CPS Membership will be terminated and you will not be entitled to a refund (unless you move to an Ineligible Territory and request to cancel your CPS Membership during the first fourteen (14) days of enrollment, in which case you will qualify for a refund in accordance with the terms stated above). *Refunds are only applicable to those categories of memberships that require payment.  
   
   
6. Applicant hereby represents and warrants that all information submitted with their application is true and accurate. Any misrepresentation may result in immediate termination of membership with no refund of the annual membership fee. 
   
   
7. Deleting your CPS Account. If you want to delete your CPS Account, you may be required to cancel your CPS Membership before your account can be deleted. 
   
   
8. Members will keep their CPS Account information up to date, including current mailing address (and home address if it differs from Member’s mailing address), phone number (mobile and home) and email. If Member does not keep their mailing address, phone number and email address up to date, Canon is not responsible for notices not received. Member must have internet access and the required browser software to enable Member to navigate the Canon CPS website throughout the Term and to receive all notices and messages from Canon CPS. 
   
   
9. Canon may change or otherwise modify the CPS Program at any time by posting updated Terms and Conditions on the Canon CPS website and/or the CPS account profile or any other location that sells the CPS Services described herein and/or by providing email notice of same and continued use of your membership after such changes take effect constitutes assent to the modifications. Should Canon terminate the CPS Program prior to the expiration of the Term, all membership benefits will be terminated and there will be no refund of annual membership fees. 
   
   
10. Member understands and agrees that failure to adhere to any of these Terms and Conditions may result in termination of Member’s membership by Canon. 
    
    
11. Member acknowledges that Canon makes no warranties or representations of any kind with respect to the prospects for any business relationship between Member and Canon as a result of this Agreement. Nothing in this Agreement will be deemed to create a partnership, joint venture or relationship of employment between Member and Canon. 
    
    
12. This Agreement and the membership benefits afforded hereunder may not be assigned or otherwise transferred by Member, and any attempted assignment or transfer will be void. 
    
    
13. Benefits
    

    a. Membership Benefits

    i. Introductory Membership Welcome Kit: Welcome Letter and CPS Member Card.

    ii. Access to CPS Hotline number (“CPS Hotline”) with domestic and international phone support (excluding Canon observed holidays and periods where unavailability is due to circumstances beyond Canon’s control).

    iii. 10% discount on up to two (2) repairs of your Product Eligible for Repair per membership Term, subject to subsection d. below.

    iv. Complimentary EOS DSLR/Mirrorless, EF/RF Lens CMS by Canon Factory Service Centers for up to two (2) Products Eligible for Repair per Term.

    1. Eligible CMS for Members will be 18-Point EOS DSLR/Mirrorless Maintenance Service or 11-Point EF/RF Lens Maintenance Service, based on Products Eligible for Repair.

    v. Membership Benefits iii. and iv. above include Priority three-five (3-5) business days Service Turnaround Time for repairs on Product Eligible for Repair (as hereafter defined). A Business Day is defined as excluding weekends, Canon observed holidays, and periods where unavailability is due to circumstances beyond Canon’s control.

    vi. Membership Benefits iii. and iv. above include free shipping from Canon Factory Service Centers to locations within the 50 United States and District of Columbia for repairs and Canon Maintenance Service (“CMS”) on Product Eligible for Repair.

    vii. 10% discount during annual CPS membership term on a maximum of one (1) product purchased from the Canon Online Store.

    viii. Onsite event and show support (excluding event loans), as listed on the CPS website events calendar.

    b. Priority Student Mentorship Telephone Support:

    i. Canon will make available, via telephone, dedicated technical support to assist Student CPS members with getting started, photography techniques, and service and support issues at 1-877-CPS-8122, excluding Canon observed holidays and periods where unavailability is due to circumstances beyond Canon’s control. Canon will not be liable in any way for unavailability of this support.

    c. Repair and Maintenance Services

    i. Only products listed on the CPS Student Repair List on the CPS website, and which are entered into My Products in your CPS account profile (each, a “Product Eligible for Repair”), are eligible for repair under Student membership. The CPS Student Repair List is subject to change without notice. The Service benefits of Student membership are subject to this subsection d.

    ii. Warranty and Out of Warranty Repair Service

    1. Warranty Repair Service will be performed in accordance with Canon’s Limited Warranty packaged with the Product Eligible for Repair. Proof of Purchase must be included with the Product Eligible for Repair. The Service benefits of Student membership may confer greater benefits on member than the Limited Warranty for the Product Eligible for Repair. However, these Terms and Conditions will not be construed as a modification, extension or enhancement of that Limited Warranty under any circumstances.

    2. For Out of Warranty Repair Service, a repair estimate will be sent to Member for Member’s approval before any repairs are performed, unless the repair estimate is under the pre-authorization amount as specified when creating the online repair request or on the CPS Rush Service Form. If Member does not reply to the repair estimate within thirty (30) days of Canon’s receipt of the Product Eligible for Repair, the Product Eligible for Repair will be returned to Member unrepaired. Member will be responsible for all shipping costs and risk of loss for such returned Product Eligible for Repair. 

    3. Product Eligible for Repair which is submitted for Warranty Repair Service without proof of Warranty eligibility may not be eligible for Expedited Service Turnaround Time (as defined below). Service on such products will be treated as an Out of Warranty Repair.

    iii. Repair Service

    1. Repair Service can be obtained by signing into your CPS Account Profile and clicking on the Service & Support tab. Repair Service pre-authorization, if applicable, is specified when creating the online repair request. Repair Service can also be obtained by using the CPS Rush Service Form.

    2. If using the CPS Rush Service Form, member must provide a correct street address, email address and phone number for return shipment. All shipments to Canon must use a CPS Rush Service label on the outside of the carton. Cartons received without the CPS Rush Service label may not be recognized and eligible for Student Turnaround Time benefits. Return shipments will be shipped via a two (2) day shipping service at no cost to Member. Expedited delivery may not be available in all areas. 
    

    3. Should the repair require more than the amount pre-authorized, an estimate of repair will be sent for Member’s approval before any work is performed. In these cases, Service Turnaround Time (as defined below) begins on the date Member approves the repair estimate. If Canon cannot reach Member within thirty (30) days, Member’s product will be returned unrepaired. 
    

    iv. Service Turnaround Time:

    1. For Warranty Repairs, Canon will repair the Product Eligible for Repair provided that Canon determines, in its reasonable discretion, to be covered by the Canon Limited Warranty. Repaired Products Eligible for Repair will be shipped by a shipping service, no later than the fifth (5th) Business Day following receipt by Canon of the Product Eligible for Repair marked with a Student CPS Rush Service label (“Service Turnaround Time”). (Service Turnaround Time does not mean that Member will receive the repaired product by the 5th Business Day.) Products eligible for Priority Service Turnaround Time include: EOS Cameras, EF, and RF Lenses, Pro Camcorders, and Speedlites. (Cinema Cameras, Cinema Lenses, Broadcast Lenses and all other accessories are excluded.)

    2. For Out of Warranty Repairs, Service Turnaround Time period will begin from the date of Canon’s acceptance of Member’s payment for the approved repair.

    3. If more than three (3) pieces are sent for repair at one time, Service Turnaround Time for all pieces may be longer than five (5) Business Days.

    4. Service Turnaround Time is subject to availability of parts.

    5. If Canon U.S.A. is not able to meet the Service Turnaround Time for repair, Member may be entitled to a $100 repair voucher (the “Repair Voucher”). The Repair Voucher is redeemable in accordance with the Terms and Conditions set forth below. 
    

    v. Repair Voucher

    1. Repair Vouchers may be used toward one (1) Out of Warranty Repair of any product on the CPS Student Repair List, deemed by Canon U.S.A., in its reasonable discretion, to be repairable.

    2. Repair Vouchers have an expiration date of one (1) year and can be redeemed for up to $100.00 in repairs at Canon Factory Service Centers. If the final repair charge is less than $100.00, the balance of the Repair Voucher is void and no refund will be issued. The Repair Voucher has no cash value, will not be replaced or reissued, and is nontransferable.

    3. Repair Vouchers can be combined with the discount on parts and labor set forth in the “Repair Discount” Section below, but cannot be combined with any other benefit or offer.

    4. Any attempted redemption of a Repair Voucher in violation of these Terms and Conditions will be void.

    vi. Repair Discount:

    1. The Student Membership repair discount is ten percent (10%) (the “Discount”). The Discount will be applied to Canon’s standard price for parts and labor for any Out of Warranty Repair for products on the CPS Student Repair List, where such Out of Warranty Repair is performed by a Canon Factory Service Center on a Product Eligible for Repair deemed by Canon, in its reasonable discretion, to be repairable. 

    2. The Student Membership Repair Discount is only applicable for up to two (2) Out of Warranty Repair Service transactions per Term. Any additional repairs, beginning with the 3rd occurrence, will receive Priority Service Turnaround Time, but will be billed at Canon’s then-current standard repair rates. The Discount does not apply to parts ordered for self-repair, only to repairs performed by Canon. 

    3. The Discount can be combined with the Repair Voucher described above. It cannot be combined with any other offer. 

    viii. Student Membership Canon Maintenance Service (“CMS”)

    1. CMS is available for up to two (2) pieces of equipment, as listed on the Products Eligible for Repair list, per Term. Any additional CMS requests, beginning with the 3rd occurrence, will be considered a standard repair and will be billed at Canon’s then-current standard repair rates. 

    2. CMS can be requested by selecting the CMS check box when creating the online repair request or on the CPS Rush Service Form or by calling the CPS Hotline. 

    3. Shipping charges for products which are eligible for CMS will be handled in the same manner as repair requests for Products Eligible for Repair. 

    4. Eligible CMS for CPS Student members will be an 18-Point EOS DSLR/Mirrorless Maintenance Service, or 11-Point EF/RF Lens Maintenance Service, each as listed below, based on Member’s Product Eligible for Repair.

    a. 18-Point EOS DSLR/Mirrorless Service:

    i. Clean Image Sensor 

    ii. Clean Mirror 

    iii. Clean Focus Screen 

    iv. Clean External Viewfinder 

    v. Clean External LCD Surface 

    vi. Clean Camera Body 

    vii. Check Moving parts (buttons, doors, latches) 

    viii. Check Operation of Hot Shoe 

    ix. Check Memory Card Insertion and Removal 

    x. Check Lens Attachment and Removal 

    xi. Check Camera/Lens Communication 

    xii. Perform Simple Image Test (exposure, color balance, resolution) 

    xiii. Verify Camera Shutter Count 

    xiv. Check Internal Error Messages 

    xv. Check Operation of Terminals and Jacks 

    xvi. Tighten External Screws 

    xvii. Verify Firmware Version and Update (if required) 

    xviii. Perform Pixel Mapping for Hot or Dead Pixels (if required) 

    b. 11-Point EF/RF Lens Maintenance Service:

    i. Clean External Lens Optics 

    ii. Clean External Lens Body 

    iii. Check Lens Attachment and Removal 

    iv. Check Camera/Lens Communication 

    v. Check External Lens Barrel 

    vi. Check Operation of Focus, Iris and Zoom Rings 

    vii. Check Operation of Tripod Collar (if applicable) 

    viii. Check Aperture Function 

    ix. Perform Image Test (Check Exposure and Shutter Speed) 

    x. Tighten External Screws 

    xi. Verify Firmware Version and Update (if required)

    viii. If accepted into the CPS program, a unique promo code will be provided in your CPS Account Profile for 10% off a maximum of one (1) Canon product purchased from the Canon Online Store. Promo code valid during annual CPS membership term. If membership is renewed annually, a new unique promo code will be provided for each new year. Promo code may be used one time only and can only be applied to one Canon product. Select products/models may be excluded. Products not sold on the Canon Online Store are excluded. Not applicable on CarePAK service plans or consumables. Not applicable on gift cards or prior purchases. This offer is subject to availability of products at the time any offer is accepted. Product availability may be limited and is subject to change. Offer valid in U.S.A. only and void where prohibited or restricted. All orders may be subject to quantity limitations. If a quantity of more than one item is added to the shopping cart, the promo code can only be applied to a quantity of one and will be applied to the most expensive item. Order will only be shipped to a street address in the 50 United States or the District of Columbia only. Offer subject to Terms of Sale.

    ix. Additional Restrictions and Exemptions:

    1. The following products are not eligible for benefits under this CPS Program:

    a. Products that have been modified, other than by Canon Factory Service Center Technicians.

    b. Refurbished products unless such products have been refurbished by Canon. 

    c. Products sent in by a third-party or dealer. 

    d. Counterfeit Products 

    e. Products that are not listed on the CPS Student Repair list on the CPS website.  

14. In the event Canon is unable to carry out its material obligations under this Agreement by reason of “force majeure” (defined below) those obligations will be suspended during the continuance of the force majeure, provided the cause of the force majeure is remedied as quickly as practicable. The term “force majeure” means any event caused by occurrences beyond Canon’s reasonable control, including, but not limited to, acts of God, fire or flood, war (declared or undeclared), terrorism, disaster, epidemic, pandemic, governmental regulations, policies or actions enacted or taken subsequent to execution of the Agreement or other emergency making it unsafe, impossible or illegal to perform under the Agreement.
15. All disputes between Member and Canon shall be governed by the laws of the State of New York, without regard to its choice of law rules, regardless of whether the dispute arises from this Agreement. Both Member and Canon expressly and irrevocably agree, regardless of whether the dispute arises from this Agreement: (a) that any and all legal disputes whatsoever must be brought in the State or Federal courts located in Suffolk County, New York and that such courts shall have the exclusive jurisdiction and authority to resolve such disputes; (b) to submit to the jurisdiction of the State and Federal courts located in Suffolk County, New York for purposes of resolving legal disputes and to waive any and all objections to personal jurisdiction and/or to venue; and (c) to waive any right to a trial by jury in legal disputes. This Agreement will not be amended or otherwise modified except in a writing authorized by Canon, which may be a posting on a website via email or another manner Canon deems appropriate. In the event that any one or more of the provisions of the agreement is unenforceable, the enforceability of the remaining provisions will be unaffected.
16. This Agreement constitutes the entire agreement between the parties concerning the subject matter of such documents and supersedes all prior and contemporaneous agreements or representations, written or oral, of the parties pertaining to such subject matter. This Agreement may not be modified except with Canon’s prior written consent. The failure of Canon to enforce any provision or condition contained in this Agreement at any time will not be construed as a waiver of that condition or provision nor will it operate as a forfeiture of any right of future enforcement of the condition or provision.