Service Notice: Important Notice About Your Canon Product
Current Service Notices:
Disappearance of images within the camera's buffer memory
Disappearance of images when using Lexar Compact Flash Cards
We have received inquiries about the problem of images disappearing when using specific digital SLR cameras. As a result of our investigation, we found that the following two problems may occur. Please be advised of the details and countermeasures.
Phenomenon
1. Disappearance of images within the camera's buffer memory
2. Disappearance of images when using Lexar Compact Flash Cards
Products
1. Disappearance of images within the camera's buffer memory
Affected Products: EOS-1Ds Mark II, EOS-1D Mark II
2. Disappearance of images when using Lexar Compact Flash Cards
Affected Products (D-SLR): EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D, EOS Digital Rebel XT / EOS 350D Digital / EOS Kiss Digital N
Affected Products (CF card)
Details
1. Disappearance of images within the camera's buffer memory
Problem:
Pressing the [DISPLAY] button immediately after shooting with the camera set to "RAW+JPEG (high image quality)" causes the LCD monitor to become entirely white and the camera to lock up, losing all the images in the buffer. This problem is caused by the firmware for these models and sometimes occurs regardless of the recording media used.
2. Disappearance of images when using Lexar Compact Flash Cards
Problem:
Captured images on some Lexar CompactFlash cards can be lost when used with the Canon cameras listed above. Working together, Lexar and Canon have investigated the cause and confirmed that the problem occurs in extremely rare instances when the products above are used together.
Countermeasure
1. Disappearance of images within the camera's buffer memory
Countermeasure:
The firmware to correct this problem is now available for download on the Consumer Site. Click here to download the firmware.
2. Disappearance of images when using Lexar Compact Flash Cards
Countermeasure:
Lexar will offer a free firmware update incorporating the correction of this problem by the end of May 2005 for Lexar Professional Series 80x CompactFlash card customers using the affected Canon cameras.
Support
Lexar customers can contact Lexar Professional Support in US at (+1) 510-413-1233, or in UK at (+44) 1483-522-947 or visit Lexar on-line at www.lexar.com/support.
We sincerely apologize for the inconvenience these issues have caused for you. We will make every effort in quality control to provide products that our customers can use with confidence. We appreciate your understanding in this matter.
Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone: 1-800-OK-CANON (toll free)
1-800-652-2666
Email: carecenter@cits.canon.com
Support options and hours of operation: www.canontechsupport.com
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