To Users of the imageFORMULA CR-Series Check Scanners (Updated)

 

Thank you for using Canon products.

An issue has been detected that impacts the ImageFORMULA CR-Series Check Scanners when Microsoft’s Windows 11 24H2 update is installed. Details are stated below.

We would like to offer our sincere apologies to users who may have been inconvenienced by this issue. We spare no effort in our quality management to make sure our customers can use our products with confidence.

Issue

Concerning the ImageFORMULA CR-Series Check Scanners (CR-L1 and CR-190i II Driver (Including Canon Driver and Ranger)), the software used by these products may be adversely impacted when Microsoft’s Windows 11 24H2 update is installed by the user. A bug has been detected in the update that may change one or more of the registry keys, causing the software to not function properly. We have reported this issue to Microsoft and are working with Microsoft to resolve the issue. We will notify users via an updated Web Announcement when a permanent fix is made available.

Please access the following link for additional information: https://support.usa.canon.com/kb/s/article/Unable-to-scan-on-Windows-11-24H2-imageFORMULA-Check-scanners

WE STRONGLY RECOMMEND THAT USERS NOT INSTALL MICROSOFT’S WINDOWS 11 24H2 UPDATE UNTIL A PERMANENT FIX IS MADE AVAILABLE. AN UPDATED WEB ANNOUNCEMENT WILL BE POSTED AS SOON AS A PERMANENT FIX IS MADE AVAILABLE.

Support 

For users of the ImageFORMULA CR-Series Check Scanners (CR-L1 and CR-190i II Driver (Including Canon Driver and Ranger)) who have already installed Microsoft’s Windows 11 24H2 update and are experiencing the issue, a temporary workaround solution is available. Please access the following link to access the instructions to implement the temporary workarounds for the issue:

https://support.usa.canon.com/kb/s/article/Unable-to-scan-on-Windows-11-24H2-imageFORMULA-Check-scanners

If you experience any trouble accessing this link, please contact us at: 1-800-423-2366.

This temporary fix has undergone limited testing and is intended only as an interim measure until the fully tested production software is released. Canon USA makes no warranties regarding its performance or reliability. Implementation is at the customer's sole risk and discretion.

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