To Users of the imageFORMULA CR-Series Check Scanners (Updated)

 

Updated: Feburary 24, 2025

Thank you for using Canon products.

An issue has been detected that impacts the ImageFORMULA CR-Series Check Scanners when Microsoft’s Windows 11 24H2 update is installed. Details are stated below.

We would like to offer our sincere apologies to users who may have been inconvenienced by this issue. We spare no effort in our quality management to make sure our customers can use our products with confidence.

Issue

Concerning the ImageFORMULA CR-Series Check Scanners (CR-L1 and CR-190i II Driver (Including Canon Driver and Ranger)), the software used by these products may be adversely impacted when Microsoft’s Windows 11 24H2 update is installed by the user. A bug has been detected in the update that may change one or more of the registry keys, causing the software to not function properly. We can now provide users with a fix intended to permanently resolve this Windows 11 incompatibility issue.

Please access the following link for additional information: https://support.usa.canon.com/kb/s/article/Unable-to-scan-on-Windows-11-24H2-imageFORMULA-Check-scanners

Support 

For users of the ImageFORMULA CR-Series Check Scanners (CR-L1 and CR-190i II Driver (Including Canon Driver and Ranger)) who have already installed Microsoft’s Windows 11 24H2 update, please access the following link to access the instructions to implement this fix for the issue:

https://support.usa.canon.com/kb/s/article/Unable-to-scan-on-Windows-11-24H2-imageFORMULA-Check-scanners

PLEASE CONSULT WITH YOUR SOFTWARE PROVIDER TO ENSURE COMPATIBILITY PRIOR TO INSTALLING THE SOFTWARE UPDATE DESCRIBED IN THE LINK ABOVE THAT IS INTENDED TO FIX THIS ISSUE. INCOMPATIBILITY OF YOUR SOFTWARE MAY PREVENT THE SOFTWARE UPDATE FROM PROPERLY IMPLEMENTING THE FIX.

If you experience any trouble accessing this link, please contact us at: 1-800-423-2366.

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