To Users of the Flash SPEEDLITE EL-5

Thank you for using Canon products.

Concerning the Flash SPEEDLITE EL-5, the following issue has been confirmed. Details and our customer support measures are stated below.

We would like to offer our sincere apologies to users who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence.

Issue
For some of the products, the battery drains faster when the power is OFF. Even when a battery has been fully charged, it may deplete completely in approximately 2 days.

Affected Product
Flash “SPEEDLITE EL-5” Units that exhibit number “0” in the fourth digit from the left of the serial number and that have had this issue confirmed are within the scope of the affected units.


Support

Units that are within the scope of affected units and exhibit this issue will be inspected/repaired free of charge. Furthermore, kindly note that any inspection/repair other than for the issue above that is performed on an affected unit is subject to a fee.

If you have not already done so, please register the Speedlite EL-5. By registering, we will be able to notify you via email about future announcements. This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

CONTACT US
Still need some help? In order to get more personalized and faster support, we recommend registering your product in your Canon Account.

Period of Accepting Free Repairs
Until September 30, 2026

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