Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II
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Still images taken with Canon EOS R5 Mark II may be recorded as abnormal due to the incompatibility of certain SanDisk Extreme PRO SDXC UHS-II 64GB, 128GB and 256GB V60 cards with this camera.
For more information, please see the link to SanDisk support:
To learn about compatible SanDisk Memory Cards for the Canon EOS R5 Mark II, please visit the below link.
Learn About Compatible SanDisk Memory Cards for the Canon EOS R5 Mark II Camera | SanDisk
This information is only for residents of the United States and its five territories. If you do not reside within these areas, please contact the Canon Customer Support Center in your region.
Thank You,
Service Strategy & Support Group
Canon U.S.A.,
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON / 1-800-652-2666
TDD: 1-855-270-3277
Support options and hours of operation: www.usa.canon.com/support
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