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Canon Maintenance Service
You rely on the quality of Canon cameras and lenses to help you make amazing images. To help keep your gear in optimal condition, regular maintenance is needed.
EOS Digital SLR/Mirrorless Maintenance Service
The image sensor is one of the most critical parts of your DSLR to help maintain optimal image quality, while the mirror (if applicable) and other optics must be clean to avoid autofocus errors. Canon’s DSLR/Mirrorless Maintenance Service ensures these critical components are spotless as well as confirming your camera is in peak operating condition.
EF/RF Lens Maintenance Service
Your lens is the first step on the way to turning a memory into a picture, and the optics must be clean for optimal image quality. Your lens contacts must be clean to ensure that the lens and the camera are communicating properly. Canon’s EF/RF Lens Maintenance Service helps ensure this as well as confirming your lens is in peak operating condition.
BENEFITS OF A CLEAN IMAGE SENSOR
Before Sensor Cleaning
An image taken with a dirty sensor will show dark spots and other imperfections!
After Sensor Cleaning
An image taken with a clean sensor will allow spotless photos to be captured!
MAINTENANCE SERVICES OFFERED*
This service covers cleaning and maintenance of external components of the
camera or lens, as well as the following internal components of the camera:
image sensor, mirror, and focus screen.
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EOS Cameras
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Lenses
Help Maintain Optimal Performance & Reliability
A complete cleaning of the camera will be performed including the all important image sensor. Up to 18 individual inspections will be made to insure that your camera is working as designed. Should our technician find something of concern you will be provided with the option to have it repaired (charges may apply) minimizing down time.
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Service |
7-Point Image Sensor Cleaning |
18-Point Maintenance Service |
|---|---|---|
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COST (Estimate) |
$69 |
$139 |
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CLEAN IMAGE SENSOR |
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CLEAN MIRROR (If Applicable) |
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CLEAN FOCUS SCREEN |
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CLEAN EXTERNAL VIEWFINDER |
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CLEAN EXTERNAL LCD SURFACES |
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CLEAN CAMERA BODY |
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CHECK MOVING PARTS (Buttons, Doors, Latches) |
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CHECK OPERATION OF HOT SHOE |
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CHECK MEMORY CARD INSERTION AND REMOVAL |
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CHECK LENS ATTACHMENT AND REMOVAL |
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CHECK CAMERA/LENS COMMUNICATION |
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PERFORM IMAGE TEST (Check Exposure and Shutter Speed) |
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VERIFY CAMERA SHUTTER COUNT |
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CHECK INTERNAL ERROR MESSAGES |
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CHECK OPERATION OF TERMINALS AND JACKS |
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TIGHTEN EXTERNAL SCREWS |
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VERIFY FIRMWARE VERSION AND UPDATE (If Applicable) |
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PERFORM PIXEL MAPPING FOR HOT |
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Help Ensure Continued Optimal Image Quality
A complete cleaning of the lens will be performed. 11 individual inspections will be made to help ensure that your lens is working as designed. Should our technician find something of concern, you will be provided with the option to have it repaired (charges may apply) minimizing down time.
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EF/RF Lens Service |
Inspection & Repair |
11-Point Maintenance Service |
|---|---|---|
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COST (Estimate) |
$0 |
$69 |
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CLEAN EXTERNAL LENS OPTICS |
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CLEAN EXTERNAL LENS BODY |
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CHECK LENS ATTACHMENT AND REMOVAL |
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CHECK CAMERA/LENS COMMUNICATION |
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CHECK EXTERNAL LENS BARREL |
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CHECK OPERATION OF FOCUS RING, IRIS, AND ZOOM RING |
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CHECK OPERATION OF TRIPOD COLLAR (If Applicable) |
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CHECK APERTURE FUNCTION |
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PERFORM IMAGE TEST (Check Exposure and Shutter Speed) |
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TIGHTEN EXTERNAL SCREWS |
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VERIFY FIRMWARE VERSION AND UPDATE (If Applicable) |
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To schedule a Maintenance Service, you will need to create or sign in to your Canon account, and register your product.
DISCLAIMERS
*The services offered cover cleaning and maintenance of external components of the camera or lens, as well as the following internal components of the camera: image sensor, mirror (if applicable), and focus screen. If, upon inspection, additional services are necessary which require the camera or lens body to be disassembled or parts to be replaced, this will be considered a repair and you will receive a repair estimate. In this case, any payment made previously for the Canon Maintenance Service will be refunded. If you do not approve the repair estimate, repairs will not be made, your camera and/or lens will be returned to you and you will not incur any charges for Canon Maintenance Service.
Resolution Adjustment, and/or removing internal dust or debris of either the body or the lens are not covered under CMS. Autofocus adjustments and/or calibration of either the body or the lens are not covered under CMS. These services can be provided as a billable(chargeable) repair for each item.
Services available on eligible Canon Digital SLR/Mirrorless cameras and EF/RF lens models only, for residents of the 50 United States, the District of Columbia and Puerto Rico who purchased and use their models there. Canon cameras and lenses that are past their supported service life are not considered eligible products.
Failure or malfunction not related to the original estimate is not covered under repair warranty. If a failure is identified with your product during your requested Maintenance Service, the Canon Service & Repair Center will contact you to either request a copy of your proof of purchase to validate your Canon warranty (if not already provided) or, if your product is no longer covered by its Canon warranty, to discuss chargeable repair options (i.e. fixed price repair, repair limit or time & cost estimate).
There is no repair waranty on subsequent failures or malfunctions not identified during Maintenance Service.
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