Service Programs for Businesses

Custom Service Programs for Businesses
 

Canon knows that businesses depend on Canon's lineup of professional equipment to produce income by helping business owners deliver products and services that exceed the increasing demands of their customers.

Canon's standard warranty provides peace of mind against unforeseen manufacturer's defects. Canon's optional service programs for businesses are designed to provide greater flexibility in equipment maintenance, options for cost containment and budget planning, and a variety of choices for service and support programs that meet the diverse needs of business customers. Custom service programs for businesses include:

Enterprise Service Program
Field Maintenance Service
Corporate Service Training
Custom Service Programs for Cinema Professionals
CarePak Pro Extended Warranty Coverage for PIXMA Pro Printers
CarePak Extended Warranty Coverage for imagePROGRAF Printers


Enterprise Service Program

The Canon Enterprise Service Program can help improve efficiencies and reduce repair costs associated with maintaining a large inventory of Canon imaging products. Qualified corporate customers can, through annual program membership, enjoy discounted repairs, expedited repair handling, and comprehensive technical support, all with consolidated billing for more efficient resource management. The program offers superior quality of service and support throughout the entire process, from initial troubleshooting to completion of repairs at a Canon Factory Service center. Also included is dedicated 24/7 professional telephone and e-mail support which makes it simple and convenient to get the answers you need when you need them.

For further information please email canonenterpriseservice@cusa.canon.com.



Field Maintenance Service

The Canon Field Maintenance Service Program offers corporate customers who utilize Canon imaging products an effective way to keep equipment properly maintained while better managing service expenses. On-site service clinics are run by teams of technical and operational experts who clean, check, and perform minor repairs on all qualifying Canon products. They can also provide useful advice on workflow issues and all aspects of Canon products. The on-site service helps to minimize expensive downtime, and reduces repair shipping costs. Expert Canon preventive maintenance can help to extend the useful service life of the equipment, and budgeting is simplified because the program cost is fixed.

For further information please email canonenterpriseservice@cusa.canon.com.



Corporate Service Training

The Canon Corporate Service Training Program offers corporate customers who own a large number of Canon imaging products a cost effective alternative to conventional equipment service. Under this program, individuals from the corporate customer are professionally trained in basic maintenance and repair procedures for their selected products. The program also includes follow-up technical support. Having staff qualified to perform service on site can significantly reduce costs associated with down time and shipments to Factory Service centers. Varying levels of training are available to suit specific corporate needs.

For further information please email canonenterpriseservice@cusa.canon.com.



Custom Service Programs for Cinema Professionals

Canon's new and exciting line of Cinema EOS products is the talk of Hollywood. And Canon also has a custom service and support program, the Professional Production System (PPS) Support Pack, to meet the needs of cinematographers, production houses, rental houses, film schools and other related businesses that require fast response and personalized service. The PPS Support Pack provides a wide range of benefits designed to provide peace of mind through local support and reduced equipment downtime.

Benefits include priority repairs with turnaround times as low as one business day, access to loaner equipment, product maintenance, discounts on service parts, and personalized support via the new Canon Hollywood Professional Technology and Support Center.

Please contact us at (855) CINE-EOS for more information including how to purchase a PPS Support Pack for your equipment.



CarePak Pro Extended Warranty Coverage for PIXMA Pro Printers

Canon CarePAK PRO Extended Service Plan (CarePAK PRO) is a cost-effective and easy-to-use service program. Along with your Canon products' one year limited warranty, CarePAK PRO options for one or two years coverage enables you to cover your Canon product with up to three full years of service and support from the date your Canon product is purchased. Protect your Canon product against unforeseen repair costs and excessive downtime, and enjoy peace of mind for years to come with your CarePAK PRO.

CarePAK PRO benefits include:

  1. Protection from unforeseen repair costs
  2. 24/7 access to Canon's technical support staff with a dedicated toll-free number
  3. Quality repairs performed by Canon-certified service personnel using genuine Canon parts
  4. Canon's InstantExchange service which provides a replacement unit, usually the next business day
  5. Two day delivery of InstantExchange replacement units
  6. Reduced downtime whenever service is needed
  7. Repair service provided by over 200 Canon Authorized Service Facilities (ASF's) nationwide
  8. Assurance that parts and labor are supported by 60 years of Industry Leadership

To purchase a CarePak Pro for your PIXMA Pro One printer, click here.



CarePak Extended Warranty Coverage for imagePROGRAF Printers

Canon offers CarePAK Extended Service Plans (CarePAK) for select imagePROGRAF wide format printers. This program is a cost-effective extended service program that provides up to three full years of service and support from the date you purchased your Canon product. Protect against unforeseen repair costs and excessive downtime, and enjoy peace of mind for years to come knowing your printer is covered.

For further details, click here.