Canon Mobile Printing App for Android Tablets and Smartphones

Mobile Solutions
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FAQs

 
         
         
       What You Can Do with Canon Mobile Printing  
       About Supported Printers and Multi-function Devices  
       About Supported Operating Systems and Terminals  
       About the Print Functions  
       What is the Data Conversion Service?  
       How to Check Data Conversion Service Maintenance Information  
       The Device Is Not Detected  
       Searching for a Device Takes Time  
       How to Confirm the IP Address of the Device  
       The Device Does Not Respond  
       What Port Numbers to Allow in a Firewall  
       Maximum File Size That Can Be Previewed and Printed  
       How to Print the Text of Emails  
       PDF Direct Printing Restrictions of Use  
       There Is an Incoming Telephone Call While Using This App  
       Data Is Not Printed According to the Print Settings  
       Black and White Data Is Counted as Color Data  
       Printing Documents Takes Time  
       The Web Page Is Not Printed Correctly  
       A Time Out Error Is Displayed After Printing Starts  
       How to Display the App Support Site  
       Installing/Uninstalling in a Multi-user Environment  
       Cannot Preview/Print  
       Executing Department ID Management  
         
       What You Can Do with Canon Mobile Printing  
      You can print images, PDF files, Microsoft Office files, web pages, etc. from an Android terminal such as smartphone, tablet, etc. using a Canon multi-function device or laser printer on a network.

New Functions in This Version
Support for the Department ID Management function.

Main Functions

Image Data Printing
Select and print an image from a folder of a mobile terminal.


Documents Printing
Select and print a PDF file or a Microsoft Office file from a folder of a mobile terminal.


NOTE:

You must use the Data Conversion Service for the following. (→ "What is the Data Conversion Service?")
  • Printing Microsoft Office files
  • Printing PDF files with a device that is not equipped with the PDF direct printing or PS printing function
Web Pages Printing
Display and print a web page by entering a URL, searching with keywords, or accessing from a bookmark.


Link to Other Apps
  • From a wide variety of apps, activate Canon Mobile Printing and print an image, a PDF file, or a Microsoft Office file.
  • From a browser, activate Canon Mobile Printing and print a web page.
Features
Print up to 20 images at one time. Quickly and easily set paper sizes.
Configure detailed print settings such as color mode, number of pages, and 2-sided printing. Store print data in printers and multi-function devices (not supported by all devices).
Automatically detect devices on a network, or search manually by specifying the IP address/FQDN.  
 

NOTE:
  • Supports devices on both wired and wireless networks.
  • You cannot scan using Canon Mobile Printing.
  • You cannot save files within this app.
 
       
       About Supported Printers and Multi-function Devices  
      Check the list of supported devices on the Canon Mobile Printing support page.
You can access the support page by following the procedure below.
  • From this app: In the main page of the Help, tap [App Support Site]. (→ "How to Display the App Support Site")
  • From the Canon web site: Search "Canon Mobile Printing."
  • From the Google Play: Follow the link from the Canon Mobile Printing download page.
NOTE:
  • If you specify a print server as the output destination, you cannot automatically discover it from this app. Follow the procedure "Manual Search by Specifying IP Address/FQDN."
  • Multi-function device with external server option installed are not supported in this app.
 
       
       About Supported Operating Systems and Terminals  
      Compatible Operating Systems
Android 3.0-4.4.4

Compatible Terminals

A smartphone or tablet with a compatible operating system installed

NOTE:
Display of this app on terminals with small size screens is not supported.
 
       
       About the Print Functions  
      Supported Paper Sizes
Letter, 11 x 17, Legal, A4, B4, and A3.

NOTE:
Select a paper size that is supported by the device you are using.

Printable Data:
  • Image files (JPEG, PNG, GIF, BMP, WebP)
  • PDF files
  • Microsoft Office files (doc, docx, xls, xlsx, ppt, pptx)
  • Web pages
NOTE:
  • You must use the Data Conversion Service for the following. (→ "What is the Data Conversion Service?")
    • Printing Microsoft Office files
    • Printing PDF files with a device that is not equipped with the PDF direct printing or PS printing function
  • Printing emails is not supported. For an alternative method, see "How to Print the Text of Emails."
 
       
       What is the Data Conversion Service?  
      The Data Conversion Service is a free service for use when previewing and printing certain files.
You must use the Data Conversion Service for the following.
  • Printing Microsoft Office files
  • Printing PDF files with a device that is not equipped with the PDF direct printing or PS printing function
Using the Data Conversion Service connects you to a server on the Internet that converts the data. Depending on the content of the data to be printed and the communication environment you are using, data uploading and downloading may take several minutes each.

NOTE:
  • When using the Data Conversion Service for the first time, the Terms of Use are displayed. Read the content and if you agree, tap [Agree]. You can verify the Terms of Use by tapping [] - [Terms of Use] from the Canon Mobile Printing top page.
  • You can upload files of up to 20 MB to the Data Conversion Service.
  • You cannot convert password-protected files, files whose data is unauthorized or corrupted, and empty files.
  • You cannot download files of more than 99 pages after data conversion.
  • If the Data Conversion Service is not operating due to maintenance, a notification will be displayed on the web site. (→ "How to Check Data Conversion Service Maintenance Information")
 
       
       How to Check Data Conversion Service Maintenance Information  
      The Data Conversion Service performs a rendering process by communicating with a server over the Internet. This service is sometimes temporarily unavailable due to maintenance.

To check maintenance information, tap [] - [Maintenance Information] in the Canon Mobile Printing main screen.
 
       
       The Device Is Not Detected  
      Check the following.

NOTE:
  • If the device is not detected even after you have confirmed the following, restart the mobile terminal. The device may be detected.
  • If the device is still not discovered, consult your network administrator about the network environment.
Canon Device
  • Does the device you are using support Canon Mobile Printing? (→ "About Supported Printers and Multi-function Devices")
Search Method
(→ "Selecting/Detecting the Device")
  • Can you discover the device from [Select Printer] - [Manual Search]?
Depending on the network environment to which the mobile terminal is connected, the device might not be discovered by [Select Printer] - [Auto Search]. If this happens, you need to do a manual search.
  • Can you discover the device when searching for devices manually by entering the FQDN (format including host name, subdomain name, and domain name)?
If the host name is "device01", the subdomain name is "aaa", and the domain name is "bbb.com": device01.aaa.bbb.com

Network Settings of the Mobile Terminal
  • Is [Settings] - [Wi-Fi] enabled on your mobile terminal?
  • Is an HTTP proxy set on your mobile terminal?
If an HTTP proxy is set in the network settings of the mobile terminal, depending on the device you may not be able to connect correctly from this app. If this happens, contact your network administrator.

Network Settings of the Canon Device
  • Is the SNMPv1 setting set to [On]?
  • Is the LPD (LPR) print setting set to [On]?
  • Is the gateway address set correctly?
  • Is the subnet mask set correctly?
 
       
       Searching for a Device Takes Time  
      When you discover devices by the [Select Printer] screen > [Auto Search], detected devices are listed as they are discovered. The device searching process normally takes about 10 seconds.

If you enter an IP address of an invalid DNS server in the Wi-Fi settings of the mobile terminal, a timeout occurs during the host name acquisition process, therefore the device searching process may take some time.
 
       
       How to Confirm the IP Address of the Device  
      You can confirm the IP address from the network settings screen of the device.
For details, refer to the manuals provided with the device.

NOTE:
In the case of a device for which manager settings have been configured, you need to enter a password. For details, refer to the manuals that are provided with the device or contact your system administrator.
 
       
       The Device Does Not Respond  
      Check the following:
  • Is the device turned on?
  • Is the device's LPD (LPR) print setting set to [On]?
  • Is the device online?
NOTE: The confirmation method differs for each model. For details, refer to the manuals provided with the device.
 
       
       What Port Numbers to Allow in a Firewall  
      Canon Mobile Printing uses the following port numbers.

443 TCP for communication with the Data Conversion Service
515 9100 TCP for print jobs
161 UDP for searches
47545 UDP for acquiring device information
9013 TCP for acquiring MF series device information
 
       
       Maximum File Size That Can Be Previewed and Printed  
      You can preview and print files of up to 10 MB.
If a file is too large, an error message may be displayed due to insufficient memory, or this app will quit.

NOTE:
  • Depending on the data content, you may not be able to print files of less than 10 MB.
  • You can upload files of up to 20 MB to the Data Conversion Service. (→ "What is the Data Conversion Service?")
 
       
       How to Print the Text of Emails  
      Email text printing is not supported.
You can print an email using the following method.

Save the email screen as a screenshot and print:
Save the screenshot image data on the mobile terminal. You can select and print the saved image data using this app. (→ "Printing Images")

NOTE:
The procedure for saving the screenshot depends on the mobile terminal you are using. Also, there may be cases where the screenshot function is not supported. For details, refer to the manual provided with your mobile terminal.

Convert the email text to a PDF file and print:
Convert the email text to a PDF file with an app that can create a PDF. If you are using special fonts, enable the setting for embedding fonts when converting to PDF. You can select and print the PDF file with this app. (→ "Printing PDF Files")
 
       
       PDF Direct Printing Restrictions of Use  
      For devices equipped with the PDF direct printing or PS printing function, send the PDF file directly to the device to be printed.*

* If the PDF direct printing or PS printing function is installed, [] is displayed in the [Printer Detail] screen. (→ "Confirming Device Information")

Take care of the following when doing so.
  • The print preview displayed by tapping [Preview] in the [Preview] screen and the actual print result may differ.
  • If you set [Preview] screen > [Print Settings] screen > [Staple], the document may be stapled at different positions to those indicated in the thumbnail image in the [Preview] screen.
  • If a password has been set in the PDF file to restrict printing, in the [Preview] screen > [Print Settings] screen, tap [PDF Password] → enter the password.
  • If an error occurs when printing a PDF file in which a password has been set, an error message is not displayed on the mobile terminal. An error message is displayed on the control panel of the device.
 
       
       There Is an Incoming Telephone Call While Using This App  
      Incoming telephone calls do not present a problem during printing.

Because mobile terminal OSes support multi-tasking, print processing continues for the enabled period (about 10 minutes) even if this app is not being displayed. If the enabled period is exceeded, the job will be canceled.
 
       
       Data Is Not Printed According to the Print Settings  
      If you set functions that are not supported by the device you are using in the [Print Settings] screen, the settings will not be applied.

[Job] - [Store]
For devices that do not support user inbox storing, normal printing is executed.

[Dept. ID Mgt.] - [On]
For devices that do not support the Department ID Management function, normal printing is executed.

NOTE: For using this function, enabling the Department ID Management function at the device is necessary. For details, refer to the manuals provided with the device.

[Output Size]
If you specify a paper size that is not supported by the device, the print job is printed on another paper size or a paper confirmation message is displayed on the control panel of the device.

[Color] - [Color]
For devices that do not support color printing, the settings are not applied and the print job is printed in black and white.

[2-sided] - [ON]
For devices that do not support 2-sided printing, the settings are not applied and the print data is printed on one side of the paper.

[Staple] - [ON]
For devices that do not support stapling, the settings are not applied and the print data is printed without being stapled.

Even if you are using a device with a finisher that supports stapling attached, for a page size other than Letter or A4, the print job may be output without stapling.

NOTE: The settings that are displayed differ for each device.
 
       
       Black and White Data Is Counted as Color Data  
      Some devices may count black and white data as color data when printing from Canon Mobile Printing.

To have black and white data counted as black and white data, tap the print settings in the [Preview] screen when executing printing, and select [Color] - [B&W].
 
       
       Printing Documents Takes Time  
      When using the Data Conversion Service, uploading and downloading data may take several minutes depending on the content of the data to be printed and the communication environment you are using.
You must use the Data Conversion Service for the following.
  • Printing Microsoft Office files
  • Printing PDF files with a device that is not equipped with the PDF direct printing or PS printing function*
* If the PDF direct printing or PS printing function is installed, [] is displayed in the [Printer Detail] screen. (→ "Confirming Device Information")

NOTE:

If you can tap [Print] in the [Preview] screen before all rendering by the Data Conversion Service is complete, printing is started. Because the rendering and printing processes are being executed in parallel, the processing time is shortened. However, If you specify the print range in an Excel file (xls and xlsx), you cannot do so until all the data has finished being converted.
 
       
       The Web Page Is Not Printed Correctly  
      When you print a web page from Canon Mobile Printing, content such as the top of the web page may not be previewed and printed correctly.

This phenomenon is caused by the specifications of the OS and cannot be avoided.
 
       
       A Time Out Error Is Displayed After Printing Starts  
      Depending on the content of the print data, the time from the start of printing in this app and print output may take some minutes.

Because mobile terminal OSes support multi-tasking, print processing continues for the enabled period (about 10 minutes) even if this app is not being displayed.

If the enabled period is exceeded, the job will be canceled.
 
       
       How to Display the App Support Site  
      The latest app information is available on the Canon Mobile Printing support site.

You can access the support site by following the procedure below.
1.Tap [App Support Site] in the main page of the Help.
2.Select the country or region where you live → tap [ ].
 
       
       Installing/Uninstalling in a Multi-user Environment  
     
  • Operating systems that support a multi-user environment are Android 4.2 and later.
  • If another user has Canon Mobile Printing installed, you cannot install an older version. You should install the latest version.
 
       
       Cannot Preview/Print  
      If the error messages such as listed below appear repeatedly, the mobile terminal may be out of memory.
  • Cannot display the preview.
  • Could not print.
  • The process has been canceled.
If this happens, operation might be improved by restarting this app.
 
       
       Executing Department ID Management  
      You can manage printing using department IDs and PINs.

NOTE: You can use this function when the device supports the Department ID Management function. Enabling the Department ID Management function is necessary. For details, refer to the manuals provided with the device.

1.Select or display the image(s)/file/web page you want to print.
For details, see "Printing Images," "Printing PDF Files," "Printing Microsoft Office Files," or "Printing Web Pages."

2.In the [Preview] screen of Canon Mobile Printing, select the device you want to use.

The device name you selected last time you printed is displayed in [Printer].
To select a new device, tap [Printer] → select the device → return to the [Preview] screen.
For details on how to configure the settings, see "Selecting/Detecting the Device."

3.Tap the print settings → tap [Dept. ID Mgt.].


4.Set [Department ID Management] to ON in the [Dept. ID Mgt.] screen.


5.Enter the Department ID and the PIN set on the device in [Department ID] and [PIN].


6.To display a department ID and PIN confirmation/setting dialog box when executing printing, set [Confirm Department ID/PIN When Printing] to ON.
7.Return to the [Print Settings] > [Preview] screen.
8.In the [Preview] screen, tap [Print].