Five Phase Methodology and Unified Services Canon's Managed Document Services offers a Five Phase Engagement Methodology offering end-to-end management and a single source of accountability to deliver consistency, flexibility and scalability in service provision for maximum customer satisfaction.Discover & Analyze:Discover and Analyze involves an on-site assessment and discovery of your output environment and activity. We bring the expertise and technology to quickly and easily gather usage statistics over a select period of time, and present findings in a comprehensive Print Intelligence Report, providing the analysis you need to gain visibility into the costs and efficiency of your environment. Our approach is flexible and designed to meet the scope of your requirements. Going beyond basic meter counters, Canon's Assessment services provide a detailed, thorough, and accurate view not only of your assets, but also the unique behaviors driving office output. Equipped with this knowledge, Canon assists you in finding tangible areas for saving costs immediately, and implementing new strategies for long term optimal print management and control.Design:The Design phase is where the total output and document workflow plan is created. Canon's Professional Services consultancy focuses on understanding the goals and unique requirements of the customer, to design the plan best suited to meet your business objectives. An initial design can begin with optimal device placements for TCO and efficiency gains, and can grow to achieve further improvements to the overall environment through document workflow assessments, rules-based document routing, CRD linkage and security solutions such as smart card authentication and follow-me printing.Deploy & Transition: Implementing the design and adapting to the new managed environment is a smooth and seamless transition with Canon Managed Document Services. At this stage, the physical movement and replacement of equipment occurs and the optimal design installed, including the software applications and serviceability aspects for any of the solutions selected. Canon offers sophisticated tools and expertise in Professional Services to deliver this high-quality service, and help your organization remain efficient throughout the process. Support & Manage: Maintaining the health of the fleet and providing enhanced, servicing capabilities are the heart of Canon Managed Document Services, and ensure complete customer satisfaction and results. A poorly maintained output environment is costly not only in numbers, but in employee productivity. Canon's tools for service delivery are advanced, and designed so that you can stay focused on your core business, instead of ever thinking of support issues. Evaluate & Review: Continuous business process improvement and strength in partnership occurs with our approach for evaluation and review. As the experts in output and document workflow, Canon is your advisor for further improving the excellence of your work environment.
Sophisticated Tools and Technology Throughout each phase of Canon Managed Document Service deployment, Canon provides software tools and technology that are feature rich, accurate and sophisticated.
imageWARE Enterprise Management Console imageWARE Enterprise Management Console is a highly scalable web-based management utility capable of installing, monitoring and managing multiple Canon and third party networked devices on customer networks. In a Canon Managed Document Services engagement, iW EMC is used for enhanced IT administration and ongoing support and management. During the Discovery and Analysis Phase, iW EMC performs network device discovery and offers a basic meter capture and usage tracking functionality for a light assessment. A highly visual device mapping feature assists with the representation of the new design, and enables customersto more easily locate and monitor the devices for ongoing management. iW EMC also greatly assists with large fleet deployments, with its ability to mass install device applications, push drivers to user’s desktops and more. iW EMC provides an overall proactive and automated centralized device management solution for Canon MDS.
imageWARE Remote imageWARE Remote is a hosted solution to provide enhanced servicing capabilities. Just-in-time service delivery, automated meter collection, and consumables replacement ensure that the ongoing support and management of the fleet is maintained in a manner that is elegant and sophisticated. Using this technology Canon can minimize device downtime and respond more rapidly in cases where device service is required.
uniFLOW Output Manager uniFLOW Output Manager is Canon's premier total output management solution. Utilizing uniFLOW in Canon's Managed Document Services ensures that TCO reduction, and overall improved business productivity can be realized. uniFLOW is a modular solution that is designed to grow with the needs of the customer. Beginning with the delivery of the Print Intelligence report during an Assessment for the optimized design for device utilization, uniFLOW offers further solutions integration capabilities that benefit the customer. From usage tracking and cost accounting capabilities, to security solutions, rules-based routing and CRD integration uniFLOW is a technology for any Canon MDS engagement.
Expertise in Professional Services Canon's Professional Services organization offers expertise during Discovery and Analyze, Design, and Deploy and Transition phases. Their methodology, best practices and qualifications in consultancy services and project management, deliver the effective design and implementation of a Canon Managed Document Services engagement.