Customer Satisfaction Awards & Testimonials

Recognition for Excellence

PCMag.com Readers' Choice Award for Service & Reliability for Digital Cameras and Printers.
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PCMag Readers' Choice Award
Canon U.S.A. received five 2014 MarketTools ACE (Achievement in Customer Excellence) Awards
in recognition of outstanding performance in each of the following areas:

Telephone Technical Support Satisfaction
Email Technical Support Satisfaction
Service & Repair Satisfaction
Service Exchange Satisfaction
Sales Support Satisfaction


Canon Awarded "Highest in Customer Satisfaction with Multi-Function Inkjet Printers*"

*J.D. Power 2013 Multi-Functional Inkjet Printer Satisfaction ReportSM. Report based on responses from 2,318 consumers measuring four brands and measures opinions of consumers with their multi-function inkjet printer. Proprietary study results are based on experiences and perceptions of consumers surveyed August 2013. Your experiences may vary.
"I was very happy with the help Canon provided me. My technician was very friendly and made me feel quite capable. I asked her to stay on the line with me so I didn't mess up my printer installation to my new computer & she was very accommodating. I truly appreciated her kindness, as I am computer illiterate. Thank you so much!"
Marge W., PA. 5/6/2014
"I am always so so pleased with Canon's tech support every time I need assistance as I as with the Canon product. I also am happy that Canon supports American workers by keeping their tech services here in the United States and is a big factor for me in continuing to buy the Canon products. I make sure I let everyone know the great service and products that Canon has."
Judith O., MA. 4/21/2014
"The service was outstanding! I could not believe that we had our camera back within a few days. We use our Canon cameras for school photography. We've had EOS 40D cameras since 2009, which provided years of great photos and reliability. Recently upgraded to the EOS 60D cameras and love them just as much! Thank you for providing an excellent product along with service to match."
Donna P., WI. 4/2/2014
"Your representative was very patient and courteous. He guided me slowly thru unknown territory both on my laptop and my new printer. Please extend my thanks to him for a job well done! Good customer service is so hard to find today. Canon knocked it out of the park. Being an American it was refreshing to link to someone I could understand! Thanks for not moving your customer service dept. overseas! Love, love, love!!"
Peggy B., FL. 4/16/2014
"I truly would not have expected to get a tech so knowledgeable. Above and beyond is the only thing I can say. And talk about patience! Yes I would recommend this product just simply for that kind of technical support, and I love my all in one - hey I’m pushin' 60 and I need equipment that is easier to understand and when I cannot, I really need tech support that is able to walk me through it. Thank you so much."
Alfred B., AZ. 4/14/2014