Customer Satisfaction About Us

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about us
A true industry leader understands that reputations are earned one customer at a time, which is why Canon has at its foundation an uncompromising dedication to product reliability, service and support. From cutting-edge technology to industry-leading response times, Canon U.S.A. takes pride in delivering complete customer satisfaction.

Canon U.S.A. maintains a 100% U.S.-based call center staffed with over 500 Canon employees. Whether by telephone, e-mail, or the Web, highly
trained specialists stand ready to assist Canon customers at
every level of expertise. Committed to quick and easy resolution
of all support issues, our specialists deliver industry-leading
response times and quality support. Canon is further
committed to continual service improvement and investment
in customer support technologies.
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The Marketing Engineering Technology Center (METC) maintains Canon's world-class manufacturing reputation and provides true factory-level service right here in the United States. Staffed by Canon factory-trained technicians, our service operations achieve industry-leading turnaround times and quality of repair. Our state-of-the-art facilities have been designed to meet rigorous Canon performance standards and include a sophisticated precision lens center and a climate- and particulate-controlled clean environment for the handling of sensitive equipment.

For Camera and Video products, Canon offers Regional Factory Service Centers at several locations from coast to coast. Express service is offered at our Jamesburg, NJ and Irvine, CA facilities. Our service operation extends its reach through the National Authorized Service Network - Canon-authorized centers throughout the U.S. for local carry-in Inkjet Printer service.

Melville, NY Melville, NY Ridgefield Park, NJ Newport News, VA Chesapeake, VA Itasca, IL Honolulu, HI Costa Mesa, CA Hollywood, CA Albuquerque, NM

Service and Support Legend


Canon supports a number of environmental and recycling initiatives including a Zero Landfill Product Re-use & Recycling Program.