Customer Satisfaction Awards & Testimonials

Recognition for Excellence

PCMag.com Readers' Choice Award for Service & Reliability for Digital Cameras and Printers.
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PCMag Readers' Choice Award
Canon U.S.A. received five 2015 MarketTools ACE (Achievement in Customer Excellence) Awards
in recognition of outstanding performance in each of the following areas:

Telephone Technical Support Satisfaction
Email Technical Support Satisfaction
Service & Repair Satisfaction
Service Exchange Satisfaction
Sales Support Satisfaction


"Thank you! I was so impressed with everything. Not only did I get my gear back fast but it was fixed perfectly and at a reasonable price. Your customer service providers were helpful and really nice. The experience made me love Canon products even more. Now I know you got my back I got yours. Haha but seriously. Thank you!"
Chris V., CA. 1/9/2015
"This may be the best service I have ever received around dealing with a technical problem. The representative's support was about as close to perfection as is humanly possible. He was polite, clear, patient, and most importantly, knowledgeable enough to fix the problem. I was very impressed and yes, this will influence the brand I select for future purchases."
Robert C., MN. 12/2/2014
"I am extremely pleased with the tech that took care of my problem. He was very patient and made this experience very easy for me to do my part. He put up with this 80 year old dude and encouraged me in every step of the process. Definitely an asset to your company."
Duane K., ND. 12/2/2014
"I will always attempt to buy Canon products in the future. Love the customer service - one of the best I've ever experienced. Additionally, the ease of reaching a real, live, American based (not outsourced) that is polite and helpful.....Amazing!!!!!!"
Lisa B., LA. 12/1/2014
"I was very impressed that the call was answered promptly and the representative was US based. He was extremely polite, knowledgeable and helpful - and he resolved the problem. A perfect solution and it will definitely make me look at Canon products first when buying new equipment. Thank you."
Amanda C., NY. 11/26/2014
"I am extremely pleased that Canon utilizes AMERICAN call centers. The person I spoke with gave very clear and exact instructions and was very easy to understand. THANK YOU"
Berrie E., TX. 11/18/2014