Customer Satisfaction Awards & Testimonials

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Recognition for Excellence

PCMag.com Readers' Choice Award for Service & Reliability for Digital Cameras, Printers, and Camcorders.
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Canon U.S.A. received four 2013 MarketTools ACE (Achievement in Customer Excellence) Awards
in recognition of outstanding performance in each of the following areas:

Service Experience Satisfaction
Warranty Exchange Satisfaction
Sales Support Satisfaction
Telephone Support Satisfaction


Canon Awarded "Highest in Customer Satisfaction with Multi-Function Inkjet Printers*"

*J.D. Power 2013 Multi-Functional Inkjet Printer Satisfaction ReportSM. Report based on responses from 2,318 consumers measuring four brands and measures opinions of consumers with their multi-function inkjet printer. Proprietary study results are based on experiences and perceptions of consumers surveyed August 2013. Your experiences may vary.
"I love Canon! Tech support is terrific! It is a pleasure to communicate with USA staff. I have called a few times for a variety of issues and every time the service was wonderful."
Cindy S., NY. 6/7/2013
"I was simply amazed at how easy of a process it was to have my camera repaired. The website made submitting the request fast and easy. The repair time was incredible. I've never seen any large company repair and return a camera in one week. The follow- up emails from Canon along the way, were timely and helpful. I couldn't have had a better experience. You have a customer for life!"
Adam S., GA. 6/25/2013
"I have NEVER EVER EVER had a customer service experience like the one I had related to this survey. The gentleman that assisted me was friendly, knowledgeable, efficient and able to answer ALL of my questions. I will purchase Canon products in the future for this reason alone. Customer service has gone to the wayside in the U.S. but Canon seems to be the diamond in the ruff. THANK YOU!!!!"
Josette B., OH. 6/12/2013
"Prompt, professional, friendly service and in comparison with others with which I have dealt with, OUTSTANDING! I could not believe the patience and precision by which directives were given...it was as if the tech was here beside me. I am very satisfied and wish only the best for Canon and its' representatives. Thank You!"
Santiago M., NM. 6/25/2013
"The politeness and professionalism of both representatives was absolutely outstanding. It is so remarkably wonderful to speak with a person and be treated with respect and not have to be on the phone forever. Thank you, Canon. Please continue to keep the human connection and please keep the jobs in America! Oh by the way thanks for creating wonderful workmanship!"
Cathleen P., GA. 7/4/2013