Policies & Procedures


Canon U.S.A, Inc. Customer Parts Return Policy, and the Canon U.S.A., Inc. Parts Return Policy Terms and Conditions collectively are Canon U.S.A., Inc.’s ("Canon’s") business and logistics policies and procedures governing the return of Parts shipped from Canon’s Parts Distribution Centers located in Jamesburg, NJ and Long Beach, CA (each, a "DC" and collectively, the "DCs").

Canon is committed to developing and maintaining best practices in supply chain management and reverse logistics. Providing clear and concise information to Customers, as well as to Canon employees, is essential to maintaining the high levels of support Customers have come to expect from Canon. Customers must return Parts in accordance with this policy and the attached Canon U.S.A. Parts Returns Terms and Conditions.

For more information on Parts Return Policies and Procedures, please refer to the links below.